Can’t save theme changes

  • Resolved egiannopo

    (@egiannopo)


    2 years, 1 month ago

    Dear,

    At the default theme , the default responsive type is “Mobile view” , and the chart displayed horizontally only even in desktop size. When I try to change it to “Mobile view & Horizontal scroll” I get the following message when I “Save” it

    Web Page Blocked!

    The page cannot be displayed. Please contact the administrator for additional information.

    URL: https://www.elidek.gr/wp-admin/admin.php

    Client IP: XXX.XXX.XXX.XXX
    Attack ID: 20000050
    Message ID: 000284888458

    I try to Uninstall / Install but the problem remains

    Thanks in advance

    • This topic was modified 2 years, 1 month ago by egiannopo.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wpdevart

    (@wpdevart)

    Hi @egiannopo.

    Can you tell us what version of our plugin are you using?

    Does this issue occur when you make other changes and save the theme or chart? This is not a global problem, so we need as many details as possible.

    Thanks.

    Thread Starter egiannopo

    (@egiannopo)

    The version 1.4.5

    The problem occuers only when we try to save (or apply) changes to themes. When edit (default or a clone of that) or when we try to add a new theme.

    On edit , event without change any of settings, if we press “Save” or “Apply” we get the same message.

    The charts Add, Edit, Clone works fine.

    Plugin Author wpdevart

    (@wpdevart)

    Hi @egiannopo.

    Are you the site administrator and do you have full rights? We can deduce from the error message that this is a permissions issue.

    Also, can you check the “User Permissions” page of our plugin and see if everything is ok with the options?

    Thanks.

    Plugin Author wpdevart

    (@wpdevart)

    Hi.

    It seems you have configured it, so we’ll close the topic. If you have other questions, please let us know.

    Thanks.

    Thread Starter egiannopo

    (@egiannopo)

    Sory for the late answer.

    Yes Im the site admin, wp admin

    The user Righjts is Administrator in 3 selection, and “Yes” for other users

Viewing 5 replies - 1 through 5 (of 5 total)
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