• Resolved Aashish Pahwa

    (@feedough)


    Hello

    I use cloudflare APO, Cloudflare WAF, wp-rocket, and perfmatters for speed and security.

    Every other plugin works fine but there’s some problem with web stories. Site health now shows REST API issues under recommended settings and web story plugin shows that it can’t save the story.

    Request you to help me troubleshoot this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Aashish Pahwa

    (@feedough)

    I even tried the troubleshooting mode on site health, it definitely is a problem with Cloudflare now.

    Thread Starter Aashish Pahwa

    (@feedough)

    Update: Provided site health information on your google form here

    Another update: Clicking on save by heading over to permalinks solved the issue temporarily. But this issue recurs after some time.

    Adam Dunnage

    (@adamdunnage)

    Hi @feedough thanks for reaching out and for providing your Site Health information. Would you also be able to share the exact REST API issue you are seeing? You can get this from (Tools > Site Health > Status).

    This is likely something that will need to be addressed at host level. Have you made contact with Cloudflare to see if they can spot anything that could be causing this?

    It may also help to try ruling out any potential theme or plugin conflict causing the save feature not to work. To check for any of these conflicts please follow the steps below.

    Use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

    • Please enable the Web Stories plugin and let me know if you still get the issue.
    • Enable plugins and your theme one by one in this mode may help pinpoint if something else is involved.
    • Note you can disable troubleshooting mode from the plugins page.

    These steps will not affect what a user to your site will see while testing this. Let me know how you get on here and if you have any questions.

    Adam Dunnage

    (@adamdunnage)

    We’ll close this topic as resolved but feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can’t Save The Story – REST API error’ is closed to new replies.