Can’t Save the Product Sync Page (Category exclusion)

  • Resolved baller233

    (@baller233)


    5 months, 2 weeks ago

    I’m trying to exclude Categories, but pressing the “Save” button on the Product Sync page after having selected even 2 categories doesn’t work, the page stays as is after pressing the Save Button. I use latest WordPress, Woocommerce and all plugins versions.

    How do I simply save that page with all the categories chosen, if there’s a workaround.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @baller233

    I tried to recreate the issue you’re experiencing on my side, but I wasn’t successful. Everything appears to function properly, and my settings were saved successfully.

    Often, these types of issues could be related to the web browser you’re using. A good first step to troubleshooting this would be to try clearing your browser’s cache. This can often help in resolving general site loading or performance issues.

    You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Thread Starter baller233

    (@baller233)

    Thank you for your respond!

    Yes, I tried using both Internet Explorer and Google Chrome, but the issue remains the same. I also tried clearing the cache, but it didn’t help. From what I found online, many other users are experiencing the same issue, but I haven’t found a solution yet. The “Save” function doesn’t work only when choosing to exclude categories and exclude tags—all other options work.

    If you could let me know how you recorded the video of your desktop, I could do the same and share it with you.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @baller233,

    You can use a tool like Loom to record and share videos online. If you can also please check on the browser’s console for any errors while you do that.

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

    Thanks!
    -OP

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.