Can’t Save Text After Last Update and More Broken Features

  • Resolved Laly York

    (@lalyry)


    3 years, 9 months ago

    Hello!
    Great plugin.
    The feature to save the text message that goes before the quiz, doesn’t work after the latest update.
    Also:
    – the first screen (to create a quiz) looks very odd… In a new window, without padding
    – when I delete a question, I have to refresh the page because it remains there after having deleted it.
    Something went wrong with this update

    If you could please fix it asap?
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @lalyry,

    Thanks for reaching out to us and it looks like you are having some plugin or theme conflict on your website. As we are not experiencing any such issue at our end. The fastest way to rule out a conflict is to deactivate all plugins and switch to a standard theme like?Twenty Twenty. If this resolves the issue, you have a conflict and should activate one plugin at a time until you locate the conflict. Finally, after all plugins are active, switch to your theme. This will narrow down the conflict to a specific plugin or a theme conflict.

    And if you still experience this issue with the plugin then kindly share the issue at here as well https://quizandsurveymaster.com/contact-support/

    Let me know.

    Kind regards,
    Kriti

    Thread Starter Laly York

    (@lalyry)

    Hello,
    Thank you for your response.
    I am in fact using the Twenty Twenty Theme, with a Child Theme, and my child theme is mainly based on CSS changes.
    About the plugins I have, they are the most basic ones (such us Jetpack, Yoast, Google Site Kit, etc) I wouldn’t deactivate them because they matter most than this.

    The “save the text” option, is now working. And I must emphasize many things got broken with “your” update, and nothing else.

    I also received the Error Code 0002

    Hi @lalyry,

    As we are not experiencing this issue at our end, it would be very helpful if you can share the issue at here as well https://quizandsurveymaster.com/contact-support/ for further investigation.

    Regards,
    Kritj

Viewing 3 replies - 1 through 3 (of 3 total)
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