Can’t restore updraftplus

  • Resolved slv1982

    (@slv1982)


    6 years, 8 months ago

    https://sarahvigue.com/wp-admin/options-general.php?page=updraftplus
    I receive this message when I try to restore Updraftplus below. I deactivated it while trying to test the updraftplus to see if it was messing up jetpack. I reactivated updraft plus and it now gives me the message below when I try to restore the site before I deactivated any plug ins. Help please!

    UpdraftPlus Restoration: Progress
    Follow this link to download the log file for this restoration (needed for any support requests).

    Final checks
    Looking for others archive: file name: backup_2018-03-21-1826_Meredibly_Sarah_Lacey_Vigue_2d6256e908a4-others.zip
    File is not locally present – needs retrieving from remote storage (Dropbox)
    OK
    Archive is expected to be size: 65.5 KB: OK
    Others
    Unpacking backup… (backup_2018-03-21-1826_Meredibly_Sarah_Lacey_Vigue_2d6256e908a4-others.zip, 0.1 Mb)

    Warning: copy(): The first argument to copy() function cannot be a directory in /home1/slv1982/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 243
    Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home1/slv1982/public_html/wp-content/cache.1495679280.bak)
    Restore failed…

    Actions: Return to UpdraftPlus Configuration

    The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)
  • Thread Starter slv1982

    (@slv1982)

    Ok thank you I’ll try that if I need to restore. I do save the backups to dropbox.
    Quick question, it sounds like I have to deactivate WP Fastest Cache each time I do a backup w/ Updraftplus. Is that correct? Is there a different cache plug in I should use that won’t create problems with updraft?

    Also, here is a link to the backed up files in Dropbox: https://www.dropbox.com/sh/5pbgvcwkzq6u0ym/AAA8ENMr152ORcWXFraCM_vaa?dl=0

    Thread Starter slv1982

    (@slv1982)

    Ok thank you I’ll try that if I need to restore. I do save the backups to dropbox.
    Quick question, it sounds like I have to deactivate WP Fastest Cache each time I do a backup w/ Updraftplus. Is that correct? Is there a different cache plug in I should use that won’t create problems with updraft?

    Also, here is a link to the backed up files in Dropbox: https://www.dropbox.com/sh/5pbgvcwkzq6u0ym/AAA8ENMr152ORcWXFraCM_vaa?dl=0

    Unfortunately, UpdraftPlus is not able to run a back up. So frustrating!
    Dropbox error: failed to upload file to backup_2018-04-21-1826_Meredibly_Sarah_Lacey_Vigue_17845f9cdece-others.zip (see log file for more)
    Dropbox error: failed to upload file to backup_2018-04-21-1826_Meredibly_Sarah_Lacey_Vigue_17845f9cdece-db.gz (see log file for more)

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies for the delay, it seems that the forums buried the thread.

    I would recommend removing the link to the backup location in your posts.

    Please could you send us a copy of the backup log? This can be found in the Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

    Thread Starter slv1982

    (@slv1982)

    THANK YOU! I’ve asked wordpress to edit that for me since I don’t have the ability it seems.

    Here is the back up. https://pastebin.com/P6JPsqWe

    Thread Starter slv1982

    (@slv1982)

    Sorry, the backup is the unsuccessful one.

    Here is the last successful back up: https://pastebin.com/QW6ph5Zi

    Thread Starter slv1982

    (@slv1982)

    Seems like your team is unable to provide a solution… It’s still not backing up ANYTHING.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    The unsuccessful log indicates that Dropbox is sending back an error, saying that your App folder in Dropbox is invalid. Did you delete the Dropbox folder, or something like that?

    To confirm that the problem is with your Dropbox account, can you send the backup to a different Dropbox account, and see what happens? (You’ll need to log in in your web browser to a different account at dropbox.com).

    David

Viewing 7 replies - 16 through 22 (of 22 total)
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