“Can’t resolve the customer mobile number.”

Hello,

Sorry for the late reply, I’ll review your ticket myself asap.

In the case of the issue, the error indicates the order doesn’t have the mobile number, so please go to SMS > Settings > WooCommerce and make sure “Choose the Mobile field” is on “Use the Billing Phone field”

Looking forward to hearing from you!

Hello Mostafa,

I appreciate you writing back.

That option is on, it has always been on and I did not change any setting. The issue is on 3 fronts:

1. None of the woocommerce order automated SMSs gets sent, that is, they are not received on the gateways dashboard.

2. If I go to SMS>>Send sms and send a message, the plugin notifies me that Successfully send SMS! but I do not see the text message on the gateway nor receive the text message on the phone.

3. If I add a woocommerce order note and select to Send SMS , the plugin notifies me that “Can’t resolve the customer mobile number.”

It is worth noting that the gateway had an ssl issue on the day I noticed these problems. When the gateway publisher confirmed that they had resolved the issue, I updated the plugins hoping everything to go back to normal but the problem is still there.

Regards,
George.

Hi,

I hope you’re doing well.

Please provide us a screenshot of the following page:
*** don’t forget to click on the view more button on the response column to let us get more information about the requests
Dashboard > SMS > Outbox

Best Regards

Hi,

Here’s the link to screenshot : https://ibb.co/BqkpV03

Regards,
George.

Hello again,

Would you please contact us via the following form?
https://wp-sms-pro.com/contact/

Best Regards

Hi Reza and team,

I have contacted you on the form again. I hope you can treat the ticket with urgency.

Hi,

Hope you’re doing well.

Your ticket has been answered by our team. We will help you to solve the issue ASAP.

Best Regards