Can’t resend order confirmation emails after edit

  • Resolved networquk

    (@networquk)


    2 years ago

    Hi all ??

    Got a bit of a strange one with a WC site: within the edit order page, you can resend the order confirmation email which goes through to the store’s email address. They use that to print out a hard copy of the order automatically.

    However, they’ve now discovered that once an order has been edited (ie customer calls to add an item on) it’s no longer possible to use the ‘resend order confirmation email’ action from the top of the page. It’s still there, but when you click on update no action is taken. Logging shows no attempt to send an email, and there is no confirmation/error flag message at the top of the screen. Same with the ‘>’ button to the right of that drop down.

    Any have any ideas? WC and WP are fully up to date.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter networquk

    (@networquk)

    Okay, so update from this end – having been experimenting to try and narrow this down, it appears to be related to the quantity of a product. If the quantity involves a decimal (eg 1.5kg of something ordered which is sold by the kg), then there’s a javascript validation error:

    An invalid form control with name=’order_item_qty[8109]’ is not focusable. <input type=?”number” step=?”1″ min=?”0″ autocomplete=?”off” name=?”order_item_qty[8109]?” placeholder=?”0″ value=?”1.5″ data-qty=?”1.5″ size=?”4″ class=?”quantity”>?

    (Plugin All in One Product Quantity for WooCommerce is installed, however this is set to allow decimal quantities.)

    Thread Starter networquk

    (@networquk)

    Issue resolved: it’s a Woocommerce fundamental issue with not dealing with decimal quantities.

    Fix: https://codeontrack.com/use-decimal-in-quantity-fields-in-woocommerce-wordpress/

    Plugin Support Ilia .a11n

    (@iliadio)

    Hi there,

    As you correctly noticed, decimal quantities is not a supported feature in WooCommerce core.

    Besides custom code, there are multiple plugins that allow you to add this functionality to your store should you need it. One example is this: https://woocommerce.com/products/smart-product-quantity/

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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