Cant require a new password/Locked out

  • Resolved nissan350z

    (@nissan350z)


    5 months, 3 weeks ago

    Hey!

    I changed my password to my wp account, but I didn’t write down…
    When I want to require a new password the maintanence mode comes up not the password requiry page…

    What to do now?

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @nissan350z, thank-you for reaching out.

    Wordfence doesn’t control your WordPress usernames and passwords, just additional features like 2FA and/or reCAPTCHA. We also don’t offer a maintenance mode, so my suggestion would be to rename your maintenance mode plugin’s folder in /wp-content/plugins/ to “pluginname_bak” if you’re using one. You may need to reach out to their support if that’s an ineffective way of disabling it.

    If you’re not using a plugin for maintenance mode, you may need to contact your host or server administrator to get it disabled so that the password recovery page shows up again publicly.

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)
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