Can’t remove watermark

  • Resolved virgojoe

    (@virgojoe)


    5 years, 5 months ago

    I tested out the Waterwoo PDF plugin, and decided to deactivate it and remove it.

    Now I am still getting the watermark anyway — even though the APP is gone. Is that possible??? Help!

    The page I need help with: [log in to see the link]

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  • Plugin Author Little Package

    (@littlepackage)

    @virgojoe,

    Thanks for getting in touch. If you have deactivated the plugin, there is no way watermarking can still occur as each download request runs through the plugin (when it’s active). I cannot think of a situation where this could happen, unless there is an odd conflict. Sounds like you’ve got some ghosts, or a very unanticipated caching issue!

    Please confirm that on *fresh* download attempts, where *fresh* PDFs are being generated, that you are finding them watermarked.

    Plugin Author Little Package

    (@littlepackage)

    Hello,

    It has been several weeks and we have not heard back about this support request. Please open a new support request if you are still having trouble. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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