Can’t remove some Shipping Options from basket

  • Resolved Beximus

    (@beximus)


    3 years, 6 months ago

    Hi there.

    I’ve been configuring Shipping Zones on my shop site this week in conjunction with the Royal Mail plugin, and all has been working as I expected to, apart from the fact that I have two shipping options that are offered for United Kingdom and Europe addresses which I don’t want there and I can’t see how to get rid of them.
    https://drive.google.com/file/d/1MNEa-9bXMAz2gaDjH_Vd0FYlrZBpe4pu/view?usp=sharing
    https://drive.google.com/file/d/1cUde5Ec-Vb9z950xeyP02eiGWljEgtdx/view?usp=sharing

    The site was previously using some kind of default values – UK std Parcel, and Europe – Airmail which I could never see where they’d been selected. The reason for installing Royal Mail and setting it up was to get rid of these as they weren’t accurate postage costs. I’ve set the shipping zones up as explained in the Woocommerce setup docs. My UK shipping Zone is first on the list, setup only with Royal Mail as a shipping method, followed by a Europe zone, and then three other zones for different non Euro countries, all set up with just Royal Mail. Within the Royal Mail settings for each zone I only have one type of postage option ticked, which is the only one I want to offer. The problem with the European option is that it doesn’t charge enough in some cases so I would lose out on postage if selected. I’ve looked at all the setting options for Shipping and Royal Mail that I can find with no joy. There’s definitely nothing set up for a Flat Rate shipping cost that could possibly override what I’ve put. If it’s in the code, then I have no idea what it would look like.

    Can anyone suggest how I can get rid of these two options?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    I can’t access the files in your Google drive. Is it possible to share publicly? Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Alternatively, if you have our Royal Mail extension, you have access to our support team at WooCommerce.com. You can contact us at?WooCommerce.com > My Account > Support, and we’ll be happy to help there.

    Thread Starter Beximus

    (@beximus)

    Hi, thanks for your reply.

    Sorry, I’ve changed the photos now to make them public!

    Here’s my System Status:

    
### WordPress Environment ###

WordPress address (URL): https://www.swanseashop.co.uk
Site address (URL): https://www.swanseashop.co.uk
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: ? 5.6.4 - There is a newer version of WordPress available (5.7.2)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.27
PHP Post Max Size: 12 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.7.34
Max Upload Size: 12 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
Total Database Size: 114.89MB
Database Data Size: 102.01MB
Database Index Size: 12.88MB
wp_woocommerce_sessions: Data: 3.09MB + Index: 0.07MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.15MB + Index: 0.07MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.80MB + Index: 0.60MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_commentmeta: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wp_comments: Data: 0.77MB + Index: 0.35MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 91.40MB + Index: 8.66MB + Engine MyISAM
wp_postmeta: Data: 4.20MB + Index: 2.26MB + Engine MyISAM
wp_posts: Data: 0.84MB + Index: 0.19MB + Engine MyISAM
wp_ps_exclude: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ps_postmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ps_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ps_product_sku: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.12MB + Index: 0.08MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
wp_wc_order_stats: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 2
attachment: 233
nav_menu_item: 17
page: 15
product: 161
product_variation: 7
revision: 171
shop_order: 1447
shop_order_refund: 3
slide: 4
wooframework: 154

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Members: by MemberPress – 3.1.5
Really Simple SSL: by Really Simple Plugins – 4.0.14
Predictive Search for WooCommerce: by a3rev Software – 5.3.13
WooCommerce Royal Mail: by WooCommerce – 2.5.34
WooCommerce Table Rate Shipping: by WooThemes – 1.5.3
WooCommerce: by Automattic – 5.2.2 (update to version 5.3.0 is available)
WP-DBManager: by Lester 'GaMerZ' Chan – 2.80.3

### Inactive Plugins (3) ###

Google XML Sitemaps: by Auctollo – 4.1.1
Homepage Control: by WooThemes – 2.0.3
WP Updates Notifier: by Scott Cariss – 1.6.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /
Basket: #5 - /cart/
Checkout: #6 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.5.1 (update to version 3.7.0 is available)
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 94
Oldest: 2021-04-29 07:21:42 +0000
Newest: 2021-05-28 09:56:19 +0000

### Status report information ###

Generated at: 2021-05-28 15:33:40 +01:00

    I was hoping that it would be a quick thing that maybe I missed, but if it turns out to be too complicated, I will contact support. Thank you!

    Thread Starter Beximus

    (@beximus)

    No, don’t worry, I’ve got it! There seemed to be a clash between this and the Table Rate plugin – even though there wasn’t anything in the Table Rates, I switched off the plugin and the options disappeared!

    Thanks though.

Viewing 3 replies - 1 through 3 (of 3 total)
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