Can’t Remove

  • Resolved jct1

    (@jct1)


    3 years, 12 months ago

    I can’t remove smartsupp chat from my website. I have uninstalled and gone through all the so called support but the icon is still there.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Medard Hüttenbach

    (@huttenbachmedard)

    Hello,
    we checked your website and found out that the code is implemented in the head section. Our plugin, however, implements the code into the footer. Is there a chance you tried implementing the code yourself before (into the header.php file)? There is a bracket missing in the closing tag.

    </script

    instead of

    </script>

    Your code:
    https://prnt.sc/111ecm3

    In our plugin, the bracket is not missing (can be seen in vendor/smartsupp/chat-code-generator/src/Smartsupp/ChatGenerator.php file):

    https://prnt.sc/111ecas

    Can you check if the code is implemented in your header.php file?

Viewing 1 replies (of 1 total)
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