Cant remove

  • Resolved dino1968

    (@dino1968)


    7 years, 6 months ago

    Hi on trying to delete this plugin I get error :
    Deletion failed: Internal Server Error

    have tried everything but to no avail … anyone help ?

    thanks Dino )

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Kanzu Code

    (@kanzucode)

    Thanks for getting in touch @dino1968. Which version of the plugin are you using? We’d like to recreate the error and find a fix.

    Also, is there any particular reason you’d like to delete the plugin? We’d love to know so that we improve the experience for our other users. Thanks!

    Thread Starter dino1968

    (@dino1968)

    Hi we are using : Version 2.4.3

    we will be re-installing the plug-in but need to un-install for a short period of time due to some changes we are making to our site. thank you

    Plugin Author Kanzu Code

    (@kanzucode)

    Thanks. Could you upgrade to the latest version and try again?

    Thread Starter dino1968

    (@dino1968)

    Hi there is no option offered to upgrade .. its shows as we using the latest version

    thank you

    Plugin Author Kanzu Code

    (@kanzucode)

    Ok. Let’s test and get back to you. Thanks.

    Thread Starter dino1968

    (@dino1968)

    Still can not remove this Plug in … and getting the same error … anyone have any ideas on this ? thank you

    Plugin Author Kanzu Code

    (@kanzucode)

    Hi @dino1968,
    We were able to recreate this and are troubleshooting it. We’ll release a new version as soon as we fix it. Alternatively, could you share your contact details so we can send you instructions on how to temporarily address it before the new version’s live? Kindly send your details to support{at}kanzucode.com. Thank you.

    Plugin Author Kanzu Code

    (@kanzucode)

    Hi @dino1968,
    This has been fixed. Please update to the latest version, 2.4.4 and all should be well.

    Thread Starter dino1968

    (@dino1968)

    Hi just seen it that worked thanks ??

    I am going to re-install later today or tomorrow but we having to remove some plug ins as we shifting things around.

    thanks for sorting this

    Cheers Dino ??

Viewing 9 replies - 1 through 9 (of 9 total)
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