Can’t reestablish or delete connection?! Please help me!

  • Resolved skafte

    (@skafte)


    1 year, 6 months ago

    Hello everyone! ??

    I’m currently struggling with reconnecting to my Facebook Business via the plugin.

    I cannot delete the connection and I am briefly shown a page saying “Please close this window in case it does not close automatically” – when the window then closes automatically nothing happens after that.

    If I try and click ‘Manage’ instead I am then redirected to a Facebook page saying:

    “This content isn’t available at the moment
    When this happens, it’s usually because the owner only shared it with a small group of people or changed who can see it, or it’s been deleted.”

    So… I have no idea how to get out of this problem. Can anyone help me?? If so I’d be very grateful! Is there perhaps a way of manually deleting a connection from the database?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Saif

    (@babylon1999)

    Hello @skafte,

    Sorry to hear you’re having trouble disconnecting your account.

    If the button in WooCommerce > Marketing > Facebook is not functioning properly, you can try resetting the connection by navigating to WooCommerce > Status > Tools.


    Link to image: https://d.pr/i/kmmdOO

    Let us know how it goes!

    Thread Starter skafte

    (@skafte)

    Hi there @babylon1999 – thanks for your quick and helpful response!

    In the meantime I found out that I can just use the plugin called ‘Facebook for WooCommerce’ instead as I believe that also implements a Facebook pixel, right?

    If ‘Facebook for WooCommerce’ won’t work for me for whatever reason then I’ll try and follow your guide!

    Many thanks!

    Hi,

    You can use Facebook for WooCommerce to sync products between WooCommerce and Facebook, and also, it can help you with conversions API, and Pixel.

    When installing Facebook for WooCommerce, you can select Facebook Pixel: https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-account

    Hope this helps.

    Thread Starter skafte

    (@skafte)

    Many thanks for your help @ihereira and @babylon1999 and sorry that it has taken me so long to respond to this!

    I’ve installed the plugin, but I’m afraid I can’t get any further than this:

    NB. I’ve deleted the account names.

    I’ve tried to set up the connection via another personal Facebook profile, but that didn’t help either and when I go through the account in the Business Manager I cannot find any issues?!

    Any ideas as to why this is happening, and if so, how do I get passed the problem?

    Hope you can help and many thanks!

    Hi there @skafte ??

    I’ve tried to set up the connection via another personal Facebook profile, but that didn’t help either and when I go through the account in the Business Manager I cannot find any issues?!

    Thanks for reaching out, let’s figure out why things are not lining up!

    Just to clarify, are you able to create a new ad account, as showcased in this screenshot, or otherwise?

    Furthermore, you can log into Facebook,?https://www.facebook.com/accountquality/?to check your Account Quality, and your Business Account settings you can check if all is OK.

    If the ad account is restricted, you can use this form to contact Facebook to get more information about your ad account.

    I hope this helps.

    Thread Starter skafte

    (@skafte)

    Many thanks for your support @anastas10s!

    This is what happens when I try to create a new ad account:

    When I do the account quality check I don’t see any immediate issues. The only thing that appears to be a problem is that apparently 10 assets have been rejected:

    Could this be the problem? And if so, how do I solve it? I can’t delete the assets/products from my shop and there doesn’t seem to be a way to let Facebook ignore them and just not include them in the Facebook catalog. I seem to only be able to ask for another review of these assets, which I imagine would result in the same.

    If you don’t think this is the problem, do you then have other ideas as to what might be causing it?

    PS. The link you kindly provided is no longer a contact form I’m afraid and I’ve desperately tried to find a way of getting in touch with someone about this, but I can’t find anywhere else to start a chat or send an email to. The description for how to get in touch now that the form isn’t there mentions:

    “In the?Education?tab, select?Contact support.”

    -but I can’t find that tab anywhere!?

    • This reply was modified 1 year, 5 months ago by skafte.
    Thread Starter skafte

    (@skafte)

    PPS. I’ve now tried to to delete the catalogue with the rejected assets/products just to see if this would help, but I’m afraid it didn’t. So I don’t think it has anything with the rejected products to do.

    Hi,

    I’m sorry to hear that.

    I think Facebook is able to provide more information regarding the ad account statuses, if you need to make any changes to their ad account on Facebook, you will need to reach out to Facebook support for assistance.

    You will be able to get more information here:

    I hope this points you in the right direction.

Viewing 8 replies - 1 through 8 (of 8 total)
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