Can’t reconnect feed

  • Resolved Marty

    (@bozzmedia)


    3 years, 1 month ago

    Howdy, great plugin!

    We changed our account pass and have been trying to reconnect the plugin. 6.0.1 of the plugin.

    So far on multiple browsers with clear cache and cookies we can’t get past the screen:

    Redirecting to connect.smashballoon.com
    You will be redirected to our app so you can connect your account in 5 seconds

    No console errors.

    Thanks for any insight you might have!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @bozzmedia,

    Thank you for reaching out to us for assistance. Could you test going to our manual Access Token / ID creation tool here: https://smashballoon.com/instagram-feed/token/. Create an Access Token and ID, then in the Instagram Feed settings page add &manualsource=true to the end of the URL in your browser and hit enter which should show you the manual connection window where you can enter the information created.

    If you are also unable to manually connect the source, please let me know.

    Best regards.

    Thread Starter Marty

    (@bozzmedia)

    Thanks for your assistance.

    I went through that page, which required facebook rather than instagram auth but I went through that and selected the connected instagram business account.

    I end up at a page that has the title “Instagram Graph API Redirect” but no content is provided, it’s blank.

    Interestingly, when I review Instagram Apps I see Smash Balloon is set as authorized as of a few weeks ago, which is not something I manually set up then but seems to be set anyway perhaps from a previous authorization.

    I am using Firefox, Win10.

    Thread Starter Marty

    (@bozzmedia)

    I eventually resolved this by adding the same instagram account as a new source. I also tried the Personal toggle and that allowed me to connect via instagram. The reconnect feature wasn’t working for me in general.

    I eventually resolved this by adding the same instagram account as a new source. I also tried the Personal toggle and that allowed me to connect via instagram. The reconnect feature wasn’t working for me in general.

    This exactly how I fixed my issue too.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @bozzmedia,

    Glad to hear you were able to resolve this. Just to clarify, just like you discovered, that page does not specifically require a Facebook connection. You simply need to select ‘Personal’ to create a personal connection using the Instagram account directly (screenshot).

    That the ‘reconnect’ feature itself didn’t work for you is something I will look into and see whether there is a larger issue there that we need to resolve. Thank you for checking back in!

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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