Can’t reconnect FB and Woocommerce

Me too. It appears to conflict with Jetpack.

Hi there @sk1280 and @burntrose!

First of all, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. I want to make sure you are using the most recent version.

Secondly, we have a snippet that will give us some additional error information, which may give us a better indication as to what might be happening here. Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. Personally, I like the free Code Snippets plugin method.

Here is the snippet:

add_filter( ‘wc_facebook_connection_proxy_url’, function() { return ‘https://wc-connect-test.skyverge.com/auth/facebook/’;} );

Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send along any additional error messages that show (you can take a screenshot for example)? I also suggest that you try reconnecting Facebook for WooCommerce by only having that and WooCommerce plugins active. This to avoid any possible conflicts with other plugins.

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URLs in your reply. It works with Chrome, Firefox, Safari, and Edge.

P.S.: @burntrose next time please make sure to start a separate thread for any issues so we can deal with each individual case separately.

I’m looking forward to hearing from you to assist you further. Thanks!

### WordPress Environment ###

WordPress address (URL): https://murucraft.eu
Site address (URL): https://murucraft.eu
WC Version: 4.7.1
REST API Version: ? 4.7.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: et
External object cache: –

### Server Environment ###

Server Info: Apache / ZoneOS
PHP Version: 7.3.25-pl0-zoneos
PHP Post Max Size: 2 GB
PHP Time Limit: 30
PHP Max Input Vars: 20000
cURL Version: 7.73.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.14-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.1
WC Database Prefix: tovi_
Andmebaasi maht kokku: 75.19MB
Andmebaasi andmete maht: 56.22MB
Andmebaasi indeksi maht: 18.97MB
tovi_woocommerce_sessions: Andmed: 0.06MB + indeks: 0.02MB + mootor InnoDB
tovi_woocommerce_api_keys: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_woocommerce_attribute_taxonomies: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_woocommerce_downloadable_product_permissions: Andmed: 0.02MB + indeks: 0.17MB + mootor InnoDB
tovi_woocommerce_order_items: Andmed: 0.05MB + indeks: 0.03MB + mootor InnoDB
tovi_woocommerce_order_itemmeta: Andmed: 0.13MB + indeks: 0.19MB + mootor InnoDB
tovi_woocommerce_tax_rates: Andmed: 0.02MB + indeks: 0.08MB + mootor InnoDB
tovi_woocommerce_tax_rate_locations: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
tovi_woocommerce_shipping_zones: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_woocommerce_shipping_zone_locations: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_woocommerce_shipping_zone_methods: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_woocommerce_payment_tokens: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_woocommerce_payment_tokenmeta: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_woocommerce_log: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_actionscheduler_actions: Andmed: 0.42MB + indeks: 0.36MB + mootor InnoDB
tovi_actionscheduler_claims: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_actionscheduler_groups: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_actionscheduler_logs: Andmed: 0.23MB + indeks: 0.19MB + mootor InnoDB
tovi_apexnb_subscriber: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_apex_notification_bar: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_automatewoo_abandoned_carts: Andmed: 0.02MB + indeks: 0.08MB + mootor InnoDB
tovi_automatewoo_customers: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
tovi_automatewoo_events: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_automatewoo_guests: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_automatewoo_guest_meta: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_automatewoo_logs: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_automatewoo_log_meta: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_automatewoo_queue: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_automatewoo_queue_meta: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_automatewoo_unsubscribes: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_commentmeta: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
tovi_comments: Andmed: 0.06MB + indeks: 0.03MB + mootor MyISAM
tovi_eabi_carriermodule: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_eabi_postoffice: Andmed: 2.52MB + indeks: 0.09MB + mootor InnoDB
tovi_elfsight_instagram_feed_widgets: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
tovi_icl_cms_nav_cache: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_icl_content_status: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_core_status: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_flags: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_languages: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_icl_languages_translations: Andmed: 0.19MB + indeks: 0.11MB + mootor InnoDB
tovi_icl_locale_map: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_icl_message_status: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_icl_mo_files_domains: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
tovi_icl_node: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_icl_reminders: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_icl_strings: Andmed: 7.52MB + indeks: 9.55MB + mootor InnoDB
tovi_icl_string_packages: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_icl_string_pages: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_string_positions: Andmed: 1.52MB + indeks: 0.28MB + mootor InnoDB
tovi_icl_string_status: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_string_translations: Andmed: 1.52MB + indeks: 1.52MB + mootor InnoDB
tovi_icl_string_urls: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_translate: Andmed: 0.09MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_translate_job: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_icl_translations: Andmed: 0.11MB + indeks: 0.33MB + mootor InnoDB
tovi_icl_translation_batches: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_icl_translation_status: Andmed: 0.22MB + indeks: 0.02MB + mootor InnoDB
tovi_itsec_bans: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_itsec_distributed_storage: Andmed: 9.05MB + indeks: 0.02MB + mootor InnoDB
tovi_itsec_fingerprints: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_itsec_geolocation_cache: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_itsec_lockouts: Andmed: 0.05MB + indeks: 0.08MB + mootor InnoDB
tovi_itsec_logs: Andmed: 7.52MB + indeks: 1.05MB + mootor InnoDB
tovi_itsec_mutexes: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_itsec_opaque_tokens: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_itsec_temp: Andmed: 0.45MB + indeks: 0.67MB + mootor InnoDB
tovi_itsec_user_groups: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_links: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
tovi_mailpoet_custom_fields: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_forms: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_mapping_to_external_entities: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_newsletters: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_newsletter_links: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_newsletter_option: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_newsletter_option_fields: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_newsletter_posts: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_newsletter_segment: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_newsletter_templates: Andmed: 0.31MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_scheduled_tasks: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_scheduled_task_subscribers: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_segments: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_sending_queues: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_mailpoet_settings: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_statistics_clicks: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_mailpoet_statistics_forms: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_statistics_newsletters: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_statistics_opens: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_mailpoet_statistics_unsubscribes: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_mailpoet_subscribers: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_mailpoet_subscriber_custom_field: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_subscriber_ips: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_mailpoet_subscriber_segment: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_mc_banklinks: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_ms_snippets: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_options: Andmed: 7.85MB + indeks: 0.18MB + mootor MyISAM
tovi_pmxi_files: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_pmxi_history: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_pmxi_imports: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_pmxi_posts: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_pmxi_templates: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_postmeta: Andmed: 2.14MB + indeks: 0.80MB + mootor MyISAM
tovi_posts: Andmed: 9.48MB + indeks: 0.19MB + mootor MyISAM
tovi_revslider_css: Andmed: 0.13MB + indeks: 0.00MB + mootor InnoDB
tovi_revslider_layer_animations: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_revslider_navigations: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_revslider_sliders: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_revslider_slides: Andmed: 0.14MB + indeks: 0.00MB + mootor InnoDB
tovi_revslider_static_slides: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_smaily: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_smaily_abandoned_carts: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_snippets: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_termmeta: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_terms: Andmed: 0.01MB + indeks: 0.02MB + mootor MyISAM
tovi_term_relationships: Andmed: 0.06MB + indeks: 0.12MB + mootor MyISAM
tovi_term_taxonomy: Andmed: 0.01MB + indeks: 0.01MB + mootor MyISAM
tovi_usermeta: Andmed: 0.10MB + indeks: 0.05MB + mootor MyISAM
tovi_users: Andmed: 0.00MB + indeks: 0.01MB + mootor MyISAM
tovi_wc_admin_notes: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_wc_admin_note_actions: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_wc_category_lookup: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_wc_customer_lookup: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_wc_download_log: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
tovi_wc_order_coupon_lookup: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_wc_order_product_lookup: Andmed: 0.02MB + indeks: 0.11MB + mootor InnoDB
tovi_wc_order_stats: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_wc_order_tax_lookup: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_wc_product_meta_lookup: Andmed: 0.06MB + indeks: 0.09MB + mootor InnoDB
tovi_wc_reserved_stock: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_wc_tax_rate_classes: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_wc_webhooks: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
tovi_wdi_feeds: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_wdi_themes: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_wsal_metadata: Andmed: 0.45MB + indeks: 0.25MB + mootor InnoDB
tovi_wsal_occurrences: Andmed: 0.06MB + indeks: 0.05MB + mootor InnoDB
tovi_wsal_options: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
tovi_yoast_indexable: Andmed: 1.50MB + indeks: 0.34MB + mootor InnoDB
tovi_yoast_indexable_hierarchy: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
tovi_yoast_migrations: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
tovi_yoast_primary_term: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
tovi_yoast_seo_links: Andmed: 0.05MB + indeks: 0.03MB + mootor InnoDB
tovi_yoast_seo_meta: Andmed: 0.14MB + indeks: 0.00MB + mootor InnoDB

### Post Type Counts ###

attachment: 477
custom_css: 2
elementor_library: 2
footer: 2
ig_campaign: 1
ig_message: 5
jetpack_migration: 2
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 51
page: 16
post: 3
product: 145
product_variation: 427
revision: 774
sfs-footer: 1
shop_order: 70
vc_grid_item: 1
yith-wcpsc-wc-chart: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

iThemes Security: - iThemes – 7.9.0
EditorsKit: - Jeffrey Carandang – 1.29.3
CoBlocks: - GoDaddy – 2.5.3
Code Snippets: - Code Snippets Pro – 2.14.0
Küpsiste teavitus: - dFactory – 1.3.2
Yoast Duplicate Post: - Enrico Battocchi & Team Yoast – 3.2.6
Elementor: - Elementor.com – 3.0.14
Enhanced E-commerce for Woocommerce store: - Tatvic – 2.3.6.1 – Installed version not tested with active version of WooCommerce 4.7.1
Facebook for WooCommerce: - Facebook – 2.2.0
Flexible Checkout Fields: - WP Desk – 2.7.0 – Installed version not tested with active version of WooCommerce 4.7.1
Force Regenerate Thumbnails: - Pedro Elsner – 2.0.6
GA Google Analytics: - Jeff Starr – 20201120
HookMeUp – Additional Content for WooCommerce: - GetBowtied – 1.3.1 – Installed version not tested with active version of WooCommerce 4.7.1
Insert Headers and Footers: - WPBeginner – 1.4.6
MakeCommerce API: - Maksekeskus API ligip??s – 2.6.2 – Installed version not tested with active version of WooCommerce 4.7.1
Fonts Plugin | Google Fonts Typography: - Fonts Plugin – 2.3.8
Product GTIN (EAN, UPC, ISBN) for WooCommerce: - Emanuela Castorina – 1.1.1
Smaily for WooCommerce: - Smaily – 1.6.1 – Installed version not tested with active version of WooCommerce 4.7.1
UpdraftPlus - Backup/Restore: - UpdraftPlus.Com
DavidAnderson – 2.16.40.1

WooCommerce: - Automattic – 4.7.1
Yoast SEO: - Team Yoast – 15.3
WP Rollback: - Impress.org – 1.7.1
WPS Hide Login: - WPServeur
NicolasKulka
wpformation – 1.6

### Inactive Plugins (3) ###

Product Blocks for WooCommerce: - GetBowtied – 1.4.3
WooCommerce Shipping - DPD baltic: - DPD – 1.1.0 – Installed version not tested with active version of WooCommerce 4.7.1
WPS Hide Login: - WPServeur
NicolasKulka
tabrisrp – 1.5.6

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
simple (simple-ar)
variable (variable)
webinarjam (webinarjam)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Poe alusaadress: #8669 - /pood/
Ostukorv: #8719 - /ostukorv/
Kassa: #8720 - /kassa/
Minu konto: #8721 - /minu-konto/
Müügitingimused: #7307 - /muugitingimused/

### Theme ###

Name: MuRu Craft
Version: 2.3
Author URL: https://elza.ee
Child Theme: ?
Parent Theme Name: Merchandiser
Parent Theme Version: 1.6.7
Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ?

### Templates ###

Overrides: merchandiser/woocommerce/archive-product.php
merchandiser/woocommerce/cart/cart.php versioon 3.4.0 on aegunud. Tuumiku versioon on 3.8.0
merchandiser/woocommerce/checkout/form-checkout.php versioon 2.3.0 on aegunud. Tuumiku versioon on 3.5.0
merchandiser/woocommerce/checkout/form-pay.php
merchandiser/woocommerce/content-product.php versioon 3.4.0 on aegunud. Tuumiku versioon on 3.6.0
merchandiser/woocommerce/content-single-product.php versioon 3.4.0 on aegunud. Tuumiku versioon on 3.6.0
merchandiser/woocommerce/loop/loop-end.php
merchandiser/woocommerce/loop/loop-start.php
merchandiser/woocommerce/loop/no-products-found.php
merchandiser/woocommerce/myaccount/form-login.php versioon 3.4.0 on aegunud. Tuumiku versioon on 4.1.0
merchandiser/woocommerce/product-searchform.php
merchandiser/woocommerce/single-product/product-image.php versioon 3.3.2 on aegunud. Tuumiku versioon on 3.5.1
merchandiser/woocommerce/single-product/product-thumbnails.php versioon 3.3.2 on aegunud. Tuumiku versioon on 3.5.1
merchandiser/woocommerce/single-product/rating.php versioon 3.1.0 on aegunud. Tuumiku versioon on 3.6.0
merchandiser/woocommerce/single-product.php
merchandiser/woocommerce/content-product_cat.php versioon 2.6.1 on aegunud. Tuumiku versioon on 4.7.0

Outdated Templates: ?
					
					
						?pi uuendama

### Action Scheduler ###

T?idetud: 87
Oldest: 2020-11-01 17:21:16 +0000
Newest: 2020-11-30 08:23:46 +0000

HI @burntrose

Is your error message the exact same? If not, please start another thread with more details.

For your error @sk1280 – http 414 is something we cannot help with as it is server-related.

https://httpstatuses.com/414

The server is refusing to service the request because the request-target1 is longer than the server is willing to interpret.

PLease reach out to your webhost to ask if they can help with this.

Thanks,

Solved with webhost help.