Hey @rez009,
Thanks for the kind words, I’m so glad you enjoyed the new setup process! We think the closer connection to Business Manager will make things a lot easier in the long run, so we were super glad to be able to get this out. As well as bring back our sync features we had added previously too!
I only wish we could have found these connection errors before release. We did testing on our own test accounts without issue, and Facebook performed some user testing as well, and nothing cropped up, which is really maddening. There seems to be some nuance with the way individual accounts are set up that causes an error with the final connection logic. We don’t have direct access to the error logs on Facebook side and don’t have access to the merchant account configuration either (Without asking for many many screenshots), and so it’s been quite problematic to help investigate.
We’ve been working with Facebook ever since the new release though and gathering as much info as we can. They mentioned they rolled out the fix on Friday but as you say, it could have been a gradual rollout that only just reached you, or could be a further fix we weren’t informed about. They are still investigating the latest batch of issues that we’ve had reported, so hopefully, we’ll have some concrete info soon.
I also tried the process you mentioned too, in case there were some mixup during that part of the setup, without luck. Though it’s great you’ve shared this here in case other merchants have similar luck.
Thanks again for keeping me in the loop, and I’m glad that at least one more merchant has been able to connect okay now too ?? On to the rest!
Is there anything else I can help out with today?
Cheers,
Simon.