Can’t Recongnise CSV on Live Site

  • Resolved Diane Wallace

    (@dianewallace)


    7 years, 7 months ago

    Hello,

    I’m having an issue when uploading CSVs to a live site on WP Engine. The same Plugin and CSVs work perfectly on my local site.

    The error message I get when trying to upload the CSVs is; “There was an error extracting data from the.csv file. Please ensure the file is a proper .csv format.”

    I have contacted WP Engine, but they have said the plugin isn’t on their disallowed list. I have tried disabling all the other plugins and I have tried different CSVs, but the problem still persists.

    Both sites are running WordPress 4.7.4. the PHP version on my local site (working perfectly) is 7.0.9 on the live site it is 5.6.

    Any advice you can give would be much appreciated.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, looks like you have tried different options to troubleshoot your issue. Can you try the following, get a simple csv file with only a few entries. See if you can import that file. If this does not work then you will have to speak again to the WP Engine support staff about this issue.

    Let me know how you go.

    Regards

    Thread Starter Diane Wallace

    (@dianewallace)

    Thanks for your help @mbrsolution – I think it’s something to do with the server, as it’s working perfectly on my local machine. I will speak to WP Engine.

    Plugin Support mbrsolution

    (@mbrsolution)

    I am glad to know. Let me know what they say?

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can’t Recongnise CSV on Live Site’ is closed to new replies.