Can’t receive e-mails from Forminator plugin

  • Resolved arccharge

    (@arccharge)


    4 years, 1 month ago

    Hello,
    I’ve added some forms on my wordpress website by using the Forminator plugin.
    Since I’ve activated the SSL-certificate, I don’t get any e-mail-notifications.
    Therefore I’ve installed the WP Mail SMTP plugin.
    But it always says this:

    Mailer: Other SMTP-connection
    SMTP Error: Could not authenticate.

    I also can not change my email in my wordpress account, because I don’t receive the confirmation email.

    How can I fix the problem?

    Thanks for your help.

    Carl

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @arccharge,

    When you get a chance, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Email Test? Here’s a screenshot for the option to get a full error log. This will give us an idea of what might be going on.

    Thanks!

    Hi @arccharge – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    Thread Starter arccharge

    (@arccharge)

    Hi Sanjeev,

    sorry for my late answer. I could fix the problem.

    But thanks for your help. ??

    Greets
    Carl

Viewing 3 replies - 1 through 3 (of 3 total)
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