Can’t reach the results

  • Resolved tradexperience

    (@tradexperience)


    1 year, 9 months ago

    Hello,

    I installed the plugin and it immediately replaced the default search engine from my theme Botiga. During the usage, I can type any product name to be searched and the results are showed up, but when I try to click on product it simply close the search panel and nothing happens.

    In other words, I can’t get to the product page. When I hover mouse on the results I can see it show the link to the product, everything looks fine, but it doesn’t work as a link.

    Any help please?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @tradexperience

    I see that the theme is still using another, default search bar. Can you activate FiboSearch again and let me know? I will check the browser console for any JS errors.

    I already checked FiboSearch integration with your theme, and everything is working fine, there was no error you described. So, there may be a conflict with another plugin/function or script placed on the website.

    Regards,
    Kris

    Thread Starter tradexperience

    (@tradexperience)

    @c0nst

    Hey Kris, thanks for replying it. I’ve changed to the default one trying to check what’s going on, but no results yet.

    I’ll activate the Fibo again, so you can take a look closely.

    I appreciate your support so far.

    Edit: I also noticed that I have two different behaviours. When I’m logged to the site, the search works fine and there’s no errors in console. But when I open an incognito tab and check, I can see some errors, but none looks have relation to it, search doesn’t work. Kind weird, I don’t know what’s making it.

    Thread Starter tradexperience

    (@tradexperience)

    @c0nst

    Kris I got the issue that in fact is not a issue, at least not with my website. I’ve disabled every plugin and all the snippets running and for my surprise the problem was still going which made me realize that I should’ve started from the simplest: check in a new browser! Voila!

    I tested in a new browser and finally discovered that the issue was been made by a specific extension on my Chrome browser. I’m feeling stupid right now, all this time and I’ve been foolled by it!

    We think in the most complex problems and forget to start troubleshooting from the less likely.

    Anyway, I appreciate your help and I hope it can be usefull for anybody!

Viewing 3 replies - 1 through 3 (of 3 total)
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