Can’t reach support

  • Resolved Alex Reid

    (@reidwebagency)


    3 years ago

    I emailed mike at smallfishanalytics dot com and got a bounceback that the email address doesn’t exist.

    “550 5.1.1 The email account that you tried to reach does not exist”

    How the weights are applied to the products are not explained.

    Alex

Viewing 6 replies - 1 through 6 (of 6 total)
  • tierusan

    (@tierusan)

    I’ve tried as well, getting:
    Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist.
    I’d like to have help getting a zone flat rate to disappear from specific items when CanadaPost shipping is the method preferred.

    • This reply was modified 3 years ago by tierusan.
    Plugin Author smallfishes

    (@smallfishes)

    Hi @reidwebagency and @tierusan

    Thanks for letting me know there was an issue. It should be resolved now!

    Could you resend your emails that bounced back and I’ll reply there.

    tierusan

    (@tierusan)

    Thank you for your reply, the email seems to have gotten through this time!

    Thread Starter Alex Reid

    (@reidwebagency)

    Same here. No immediate bounceback.

    tierusan

    (@tierusan)

    Good day, I’ve sent 3 emails since the bounceback issue was resolved and still haven’t gotten a response. Thank you

    Plugin Author smallfishes

    (@smallfishes)

    Good morning. Sorry about this. What email address are you sending from?

Viewing 6 replies - 1 through 6 (of 6 total)
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