Can’t reach staging dashboard

  • Resolved gasparal

    (@gasparal)


    6 years, 3 months ago

    I have a staging site. It was working correctly, but now it is not. If I click on the site under WP-Staging->Sites / Start on my live site, it correctly brings up the staged site complete with the orange WP-Staging banner. However, if I click on the dashboard (or anything in the WP-Staging orange banner at the top). I get a WordPress error page saying “Not available”. I can see all the changes that I’ve made previously on that staged site, but I can’t get into the dashboard to make any more changes :(.

    I’ve tried both logging into the live site directly with my admin account and going to the staging site from the WP-Staging plugin, and I’ve tried logging into the host cpanel (bluehost), going to the live site from there, and then trying to reach the staged site. Both get me to the staged site, but neither let me get into the backend of the staged site. This was working yesterday, but now it isn’t.

    I turned on SSL for the live site Friday, and it gave me a few (similar) issues, but over the last couple of days it has been working. Any ideas?

    Thanks–

    Al

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter gasparal

    (@gasparal)

    Well, I am now more confused than before…

    I had a second staging site created in WP-Staging (created right after the first when I was experimenting). I just tried that site. It comes up fine, and I can get to the dashboard/backend without an issue.

    And it gets odder. If I right click on the staging site that isn’t behaving and have it open in an incognito window (but not just another window), it works fine. The one other difference I see is that it prompts me for login/password.

    –Al

    • This reply was modified 6 years, 3 months ago by gasparal.
    • This reply was modified 6 years, 3 months ago by gasparal.
    Plugin Author Rene Hermenau

    (@renehermi)

    Hi Al,

    I can check that if you send me details about the staging site to support [at] wp-staging.com

    Cheers
    René

    Thread Starter gasparal

    (@gasparal)

    I think I have fixed it, Rene. I thought about it, and decided that since the incognito browser worked, it might be something with cache. I removed all of my cached files and then cleared all my cookies for the site. Now I can get in. How it got into that weird state overnight, though, I have no clue.

    Thanks–

    Al

Viewing 3 replies - 1 through 3 (of 3 total)
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