Can’t put order as “Completed”, it just puts it “On Hold”

Hi @elay99!

It sounds like a caching issue .

Are you saying that after setting an order to “completed” it just reverts back to an “on-hold” status?

If that is the case, then caching may be involved here and I would recommend you purge, and then disable any caching plugins you may have running, and try again to see if that resolves the issue and lets you make the change without it reverting back.

Additionally, please respond back with your status report so we can take a closer look at your setup. You’ll find that under “WooCommerce > Status” page.

Cheers!

Hi @rynald0s

Thanks!

Yes, when it’s on Processing and I try to complete it it just goes to On Hold. When I check the log it actually says:
Order status changed from Processing to Completed.
11 November, 2020 at 12:38 by admin Delete note
Order status changed from Completed to On hold.

But I never see it as “Completed”, it just goes to On Hold.

I’m sure what you mean by “Caching plugins”? Can you give me an example of what that could be?

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://www.astaniwear.com
Site address (URL): https://www.astaniwear.com
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 410 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.12
PHP Post Max Size: 256 MB
PHP Time Limit: 50
PHP Max Input Vars: 5000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.25-MariaDB-1:10.3.25+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: www_
Total Database Size: 48.72MB
Database Data Size: 40.04MB
Database Index Size: 8.68MB
www_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_order_itemmeta: Data: 0.50MB + Index: 0.28MB + Engine InnoDB
www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsp_csp_pro_susbcriber: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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www_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
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www_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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www_mgmlp_folders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_options: Data: 9.52MB + Index: 0.16MB + Engine InnoDB
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www_posts: Data: 9.52MB + Index: 0.33MB + Engine InnoDB
www_rafflepress_contestants: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_rafflepress_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_rafflepress_giveaways: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
www_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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www_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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www_revslider_sliders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
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www_wfblockediplog: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
www_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
www_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
www_wfhits: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
www_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
www_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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www_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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www_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_yoast_indexable: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
www_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 247
custom_css: 1
elementor_library: 1
hongobuilder: 3
mc4wp-form: 1
mgmlp_media_folder: 48
nav_menu_item: 25
oembed_cache: 6
page: 18
polylang_mo: 1
post: 2
product: 19
product_variation: 76
revision: 664
shop_coupon: 59
shop_order: 167
shop_order_refund: 4
wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Polylang: by WP SYNTEX – 2.8.4
Code Snippets: by Code Snippets Pro – 2.14.0
Coming Soon Pro: by wpshopmart – 5.9
Contact Form 7: by Takayuki Miyoshi – 5.3
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
Envato Market: by Envato – 2.0.5
Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
Folders: by Premio – 2.5.9
Hongo Addons: by Themezaa Team – 1.1.2
Jetpack by WordPress.com: by Automattic – 9.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.7.0
Klarna Checkout for WooCommerce: by Krokedil – 2.3.0 – Installed version not tested with active version of WooCommerce 4.7.0
Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.5 – Installed version not tested with active version of WooCommerce 4.7.0

Amount Left for Free Shipping for WooCommerce Pro: by Algoritmika Ltd – 1.9.0-dev – Installed version not tested with active version of WooCommerce 4.7.0
Loco Translate: by Tim Whitlock – 2.4.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Post Duplicator: by Metaphor Creations – 2.22
SiteOrigin CSS: by SiteOrigin – 1.2.11
Use Any Font: by Dnesscarkey – 5.11.5
Weglot Translate: by Weglot Translate team – 3.2.0
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.6.1 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.0 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.12
WooCommerce: by Automattic – 4.7.0
Wordfence Security: by Wordfence – 7.4.12
Yoast SEO: by Team Yoast – 15.2.1 – Installed version not tested with active version of WooCommerce 4.7.0
Smush: by WPMU DEV – 3.7.2

### Inactive Plugins (6) ###

Elementor: by Elementor.com – 3.0.13
Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.1.4

Slider Revolution: by ThemePunch – 6.2.9
Visual Composer: by visualcomposer.com – 30.1
Wish List for WooCommerce: by Thanks to IT – 1.6.9 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.7.1 – Installed version not tested with active version of WooCommerce 4.7.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: SEK (kr)
Currency Position: right
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #55 - /shop/
Cart: #56 - /cart/
Checkout: #57 - /checkout/
My account: #58 - /my-account/
Terms and conditions: #9327 - /vilkor/

### Theme ###

Name: Hongo
Version: 1.1.5
Author URL: https://www.themezaa.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: hongo/woocommerce/archive-product.php
hongo/woocommerce/cart/cart-shipping.php
hongo/woocommerce/cart/cart-totals.php
hongo/woocommerce/cart/cart.php
hongo/woocommerce/cart/cross-sells.php
hongo/woocommerce/cart/mini-cart.php
hongo/woocommerce/cart/proceed-to-checkout-button.php
hongo/woocommerce/cart/shipping-calculator.php
hongo/woocommerce/checkout/form-billing.php
hongo/woocommerce/checkout/form-checkout.php
hongo/woocommerce/checkout/form-coupon.php
hongo/woocommerce/checkout/form-login.php
hongo/woocommerce/checkout/form-pay.php
hongo/woocommerce/checkout/form-shipping.php
hongo/woocommerce/checkout/payment.php
hongo/woocommerce/checkout/review-order.php
hongo/woocommerce/checkout/thankyou.php
hongo/woocommerce/content-product.php
hongo/woocommerce/content-single-product.php
hongo/woocommerce/content-widget-product.php
hongo/woocommerce/global/breadcrumb.php
hongo/woocommerce/global/form-login.php
hongo/woocommerce/global/quantity-input.php
hongo/woocommerce/global/wrapper-end.php
hongo/woocommerce/global/wrapper-start.php
hongo/woocommerce/loop/add-to-cart.php
hongo/woocommerce/loop/loop-end.php
hongo/woocommerce/loop/loop-start.php
hongo/woocommerce/loop/orderby.php
hongo/woocommerce/loop/pagination.php
hongo/woocommerce/loop/result-count.php
hongo/woocommerce/loop/sale-flash.php
hongo/woocommerce/myaccount/dashboard.php
hongo/woocommerce/myaccount/form-edit-address.php
hongo/woocommerce/myaccount/form-login.php
hongo/woocommerce/myaccount/form-lost-password.php
hongo/woocommerce/myaccount/my-account.php
hongo/woocommerce/myaccount/navigation.php
hongo/woocommerce/myaccount/orders.php
hongo/woocommerce/notices/error.php
hongo/woocommerce/notices/notice.php
hongo/woocommerce/notices/success.php
hongo/woocommerce/order/form-tracking.php
hongo/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0
hongo/woocommerce/order/order-downloads.php
hongo/woocommerce/product-searchform.php
hongo/woocommerce/single-product/add-to-cart/external.php
hongo/woocommerce/single-product/add-to-cart/grouped.php
hongo/woocommerce/single-product/add-to-cart/simple.php
hongo/woocommerce/single-product/add-to-cart/variable.php
hongo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
hongo/woocommerce/single-product/add-to-cart/variation.php
hongo/woocommerce/single-product/meta.php
hongo/woocommerce/single-product/price.php
hongo/woocommerce/single-product/product-image.php
hongo/woocommerce/single-product/product-thumbnails.php
hongo/woocommerce/single-product/rating.php
hongo/woocommerce/single-product/related.php
hongo/woocommerce/single-product/sale-flash.php
hongo/woocommerce/single-product/stock.php
hongo/woocommerce/single-product/tabs/additional-information.php
hongo/woocommerce/single-product/tabs/description.php
hongo/woocommerce/single-product/tabs/tabs.php
hongo/woocommerce/single-product/title.php
hongo/woocommerce/single-product/up-sells.php
hongo/woocommerce/single-product-reviews.php
hongo/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: 31.208.82.76
REMOTE_ADDR: 31.208.82.76
Real external IP: 31.208.82.76
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.0.12
Base location: SE
Base currency: SEK
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –
Load products price in background: ?
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing Global ###

zone_id: eu
name: Global
countries: AX | AF | AL | DZ | AS | AD | AO | AI | AQ | AG | AR | AM | AW | AU | AT | AZ | BS | BH | BD | BB | BY | PW | BE | BZ | BJ | BM | BT | BO | BQ | BA | BW | BV | BR | IO | BN | BG | BF | BI | KH | CM | CA | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | HR | CU | CW | CY | CZ | DK | DJ | DM | DO | EC | EG | SV | GQ | ER | ET | FK | FO | FJ | FI | FR | GF | PF | TF | GA | GM | GE | GH | GI | GR | GL | GD | GP | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | HU | IS | IN | ID | IR | IQ | IE | IM | IL | IT | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LV | LB | LS | LR | LY | LI | LT | LU | MO | MG | MW | MY | MV | ML | MT | MH | MQ | MR | MU | YT | MX | FM | MD | MC | MN | ME | MS | MA | MZ | MM | NA | NR | NP | NL | NC | NZ | NI | NE | NG | NU | NF | KP | MK | MP | NO | OM | PK | PS | PA | PG | PY | PE | PH | PN | PL | PT | PR | QA | RE | RO | RU | RW | ST | BL | SH | KN | LC | SX | MF | PM | VC | WS | SM | SA | SN | RS | SC | SL | SG | SB | SO | ZA | GS | KR | SS | ES | LK | SD | SR | SJ | SZ | CH | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TR | TM | TC | TV | UG | UA | AE | GB | US | UM | UY | UZ | VU | VA | VE | VN | VG | VI | WF | EH | YE | ZM | ZW
currency: EUR
exchange_rate: 0.1
auto_exchange_rate: no
disable_tax_adjustment: no

### Action Scheduler ###

Complete: 5,495
Oldest: 2020-10-11 13:40:58 +0200
Newest: 2020-11-11 12:38:53 +0100

Pending: 2
Oldest: 2020-11-11 12:53:24 +0100
Newest: 2020-11-11 12:53:25 +0100

• This reply was modified 4 years ago by elay99.

Hi @elay99. Sorry we missed your last response.

I don’t see any caching plugins in your system status report.

Would you be able to take a screenshot of the affected order and redact any personal information before sharing it here? You can post it to any online storage tool or to https://snipboard.io and share the link with me.

Hi @drwpcom

Like I wrote in my last message: I’m not sure what he meant by caching plugin and asked if he could give me an example of what to use.

That was 3 weeks ago…

So if you have an answer to that please let me know.

Regarding your request, here you have an example order:

https://snipboard.io/UYJ3Tj.jpg

I narrowed it down to that the issue happens when I give the customer a coupon code for the whole amount + Free Shipping marked. So if they shop for 50€ and they have a coupon for 50€ this issue might happen. But not every time. There is no other logic that I can find.

So to summarize, when they have the whole amount deducted and free shipping this might happen.

Hi @elay99. An example of a caching plugin would be WP-Optimize. As I mentioned in my last response, I don’t notice any on your site. It is possible that there is caching at the server level but that would usually also show up in your system status report. The other way to find out is to ask your host directly.

I narrowed it down to that the issue happens when I give the customer a coupon code for the whole amount + Free Shipping marked. So if they shop for 50€ and they have a coupon for 50€ this issue might happen. But not every time. There is no other logic that I can find.

Good sleuthing. The order notes says the status is Completed but it still looks like the order is On Hold. Is this also only happening with orders processed through Klarna Checkout? For the orders that get completed correctly, is the payment method the same?

The problem solved itself when I removed the “Weight Based Shipping” Plugin.