Can’t Purchase Label – RBLKLU Quoting Error

Hello @anthonyulrich,

Thank you for reaching out — we’re happy to help!

If you are having a similar error “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU”, please contact us at Woo.com > My Account > Support as this issue is related to your account. You may need to create an account before you can access that page.

If not, could you please share some screenshots of the exact error message so that we investigate? You can use?https://prnt.sc/?or?https://snipboard.io?to share screenshots here.

Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!

We have no idea how, but the website starting working the next day. Is it possible that someone from WP or WooCommerce fixed something on your side? I’m happy AND confused. Thank you for responding nonetheless

Hi @anthonyulrich,

I’m delighted to hear that your website is up and running again. However, please note that WooCommerce does not directly interfere with individual websites without the site owner’s consent.

It’s more likely that the issue resolved itself due to a plugin/theme update on your site.

If you encounter any future issues, don’t hesitate to contact us. We’re here to help!

Hi,

I am having the same issue. This is the issue I am getting: “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.”

I had also created the ticket but didn’t get any answer yet since 6hours now.

Please help as it’s very urgent matter.

Thanks,

Hello @mayaz2204,

Please know that the Happiness Engineer team works hard to reply to all tickets quickly, but sometimes there’s a backlog and it can take a bit longer. They will respond to you as soon as possible!

Could you please share the ticket number so that we can check to confirm if we have got your ticket.

If you have additional questions, please?create a new topic?so that we can assist you separately.?This will also help us follow the?forum guidelines.

Thanks!

hola

Estoy teniendo el mismo problema. Este es el problema que me aparece: “Pago fallido – La transacción fue rechazada. Comuníquese con el servicio de asistencia técnica e indique el error RBLKLU”.

Hi @owenhernndez

I can understand you are also facing the same issue. ?

Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

We will be able to help you further there.