Can’t print PDF.

  • Resolved emba

    (@emba)


    7 years, 4 months ago

    Hi,
    When I click to pdf button print on content page, It can’t display preview print or load pdf file but display font error on content page following:

    “%PDF-1.4 %???? 3 0 obj <> /Annots [ 5 0 R ] /Contents 4 0 R>> endobj 4 0 obj <> stream x????o1?=?S??js?%kU8?.b??tj?????X?X??/~????7q?5??t?’?-b?8&-c?3m????g??n?^y?I6?GUfT??A?}….. ”

    I try to upload font but fail following: “Some errors occurred during loading files. It is necessary to reload fonts. For more info, please see FAQ.”.

    I using FTP, load the file MPDF60.zip to the folder “{your_site_home_folder}/wp-content/uploads”; but it isn’t work.

    This is content: https://hydrolaw.thaiwater.net/web/2017/07/14/test-pdf-print/

    What should i do?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us.

    Please complete the following steps in order to detect the problem and find its solution:
    1) Try activating a standard WordPress theme for a while (Twenty Fifteen, Twenty Sixteen) and check if the problem remains.
    2) Try deactivating all of your plugins except PDF & Print by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    3) Provide your System status. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc

    Let us know about the results.

    Thread Starter emba

    (@emba)

    I followed your instructions and I know why fail because of conflict with other plugin(plugin about cache)

    Thank you for good instructions.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    You’re welcome!

    Feel free to contact our support team with any questions in future.

Viewing 3 replies - 1 through 3 (of 3 total)
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