Can’t open a field

  • Resolved leobughi

    (@leobughi)


    5 years, 4 months ago

    Hi there

    maybe there’s a bug. I make a field, as select, and if I write a long phrase, then I cannot reopen it. If I write just yes or no (short phrase) for example, it goes perfectly normal.
    Am I missing something?

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    We have checked in our local environment and are not able to recreate the issue. Could you please provide us more details regarding your issue with the help of a screen-shot of the field settings so that we try recreating it from our side?

    Thank you!

    Thread Starter leobughi

    (@leobughi)

    Hi

    here’s a video of the issue: https://drive.google.com/open?id=1yejkG6DzMf8NXtTarrH3F40YoSb-9d6L

    The text I put in is exactly this:
    SI, porterò con me una modella (amica, parente, ecc…) | NO, l’accademia beauty troverà per me una modella. E’ richiesto un contributo aggiuntivo di 100 Euro | Non lo so, comunicherò la mia decisione entro 5 giorni dall’iscrizione.

    Thanks!

    Plugin Author ThemeHigh

    (@themehigh)

    We have provided the same text that you have given in our local environment and are still able to edit the field without any issue.

    We need to check your issue in detail. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved now.

    We are going to mark this thread as resolved.

    Thank you!

    Hello. I am experiencing the same issue. Was there a resolution here or were you able to replicate?

    https://drive.google.com/open?id=1CFUdIWt9wLw_Pz–nNW62B-jXTj4FfmS

    Thread Starter leobughi

    (@leobughi)

    Hi

    I even forgot about this issue.
    That time I ended up removing the field. Removed the error = problem solved
    Sorry not being very helpful…

    Plugin Author ThemeHigh

    (@themehigh)

    @jamesfrazier81 @leobughi Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    You created that video, @leobughi. That was SUPER helpful!

    Thank you, @themehigh. I have submitted a support ticket through the site and look forward to a resolution. If I get one, I’ll be sure to share here, @leobughi.

    Plugin Author ThemeHigh

    (@themehigh)

    @jamesfrazier81 The issue was due to the single quotes used in one of the select options. Fixed this issue on your site.

    This fix will be added to the next version of our plugin after detailed testing.

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
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