• Resolved joncon62

    (@joncon62)


    I can’t modify the description content with 2.2.2. if I roll back to 2.2.1 it works fine.

    On another matter, how can I change the theme of a gallery if it is already set?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, dear joncon62.

    Thank you for contacting us. Our team is always ready to help you.

    1. Which type are you using?
    2. Can you show us what problem you are having?

    Here you can see how to how to copy a theme and change it.

    Customer satisfaction is our priority and we do our best to make your experience even better.

    Enjoy the plugin, but in the meantime, feel free to open a new thread if you have more questions.

    Thank You very much.

    Thread Starter joncon62

    (@joncon62)

    It doesn’t matter what theme I choose, I cannot change the description field using 2.2.2. Just try it yourself. Downgrading to 2.2.1 works as expected.

    Thanks for the ‘copying theme’ info. I resisted trying that initially as it warned me it couldn’t be undone. Not sure why that warning is there as it’s not a destructive task.

    By the way, I think your plugin is superb, the best of the video gallery plugins and I’ve tried them all!

    Plugin Author totalsoft

    (@totalsoft)

    Dear joncon62.

    I am sorry for the problem you are experiencing.

    Please provide us with the following information so that we can check the case and help you accordingly as soon as possible.

    1. The PHP version you are using.
    2. Please click on the F12 key, open your Console > Error tab, and screenshot it. Then, provide us with the screenshot so that we can check the availability of errors

    Looking forward to your reply.

    Thank you.

    Thread Starter joncon62

    (@joncon62)

    I am running PHP 7.4.30 on a localhost machine. I do have a console error which is:

    Uncaught TypeError: Cannot read properties of undefined (reading 'contentWindow')
        at HTMLDocument.<anonymous> (tsvg-builder.js?ver=1706891953:965:48)
        at e (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=6.4.3:2:27028)
        at t (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=6.4.3:2:27330)
    Plugin Author totalsoft

    (@totalsoft)

    Hello, dear joncon62.

    Thank you very much for your question.

    Thanks for using our TS Video gallery plugin. Our team is always happy to help you.

    Thank you very much for letting me know about your issue.

    In version 2.2.3 the problem is solved. You are updating TS Video Gallery.

    We are always happy to hear from you and solve all problems. We will develop the plugin with you. For us, the most important thing is that the plugin should be used by the developers themselves.

    Thanks for the good suggestion.

    Have a good day!

    Thread Starter joncon62

    (@joncon62)

    Thanks for the fix, I can confirm 2.2.4 works now. I have one other issue, I’ll open a new thread so you can close this one.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Can’t modify description in 2.2.2’ is closed to new replies.