Can’t map forminator checkbox field to emailoctopus

  • Resolved casket21

    (@casket21)


    1 year, 3 months ago

    I’ve connected Forminator to EmailOctopus in your plugin which is great and I can map the checkboxes – for primary or secondary – in Forminator to the fields in EmailOctopus within Bit Integrator but the form will not submit to EmailOctopus. If I remove the field links for the checkboxes it will submit, bit I need to capture that information so that I know which email to automatically send out. Also tried with a radio button or select instead but nothing seems to work. Is it not possible to do this or is there a way around it please?

    All advice much appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Wayes

    (@wayes001)

    I appreciate your patience while we investigate the issue you’re experiencing with Forminator and EmailOctopus integration. Our team is actively looking into the problem to identify any potential issues.

    We understand the importance of capturing checkbox information for targeted email campaigns, and we are committed to resolving this issue for you. Rest assured, we will get back to you with a detailed response and guidance on how to address the problem.

    Thank you for reaching out, and we’ll be in touch soon with more information.

    Plugin Support Wayes

    (@wayes001)

    We’ve investigated the integration further, and it appears that the current setup works well with radio and select fields. However, when multi-select or checkbox(multi-select) fields are used, Forminator sends an array of values for each field.

    The challenge arises because EmailOctopus doesn’t support this type of data format (array ), leading to a breakdown in the integration. Could you please check if you are using the multi-selector multi select checkbox fields? If yes we recommend you please try again with radio and select fields

    Plugin Support Wayes

    (@wayes001)

    I hope this message finds you well. It has been a while since we received your last response regarding the support ticket?Can’t map forminator checkbox field to emailoctopus.? As we haven’t heard back from you, we are assuming that the issue has been resolved to your satisfaction.

    In light of this, we will be closing the support ticket. Please be assured that if you have any more questions or encounter further issues in the future, you are more than welcome to reopen the ticket or start a new one. We are here to assist you.

    Thank you for using our Bit Integrations plugin, and if there’s anything else we can help you with, please feel free to reach out.

Viewing 3 replies - 1 through 3 (of 3 total)
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