Hello Bilal,
Thank you for using Prime Mover plugin! Sorry to hear you have issues after migration of not being able to add new themes or delete plugins. This issue seems strange (we don’t find this in our tests) but the quickest fix to try would be to update the user role of that user to administrator. Below are the rest of troubleshooting steps to resolve this issue:
- Login in your single site as the administrator user account that you use just before you migrate the package from your subsite. You should be able to login as administrator.
- Go to Users -> All Users -> click “Administrators” link to see the complete list of administrators in your site.
- Check if that user is listed as administrator. If not – please find that user in Users -> All Users and update his profile to have administrator role again. This is probably because that user is not administrator in the source subsite and that role was migrated to single site (thus updating the role). After that user becomes administrator again – user should be able to delete plugins or add new themes.
- If the user is listed as administrator but unable to add new themes or delete plugins, simply edit his profile and click “Update profile” (without making any changes) – these flushes outdated data and should become administrator again.
- Try if the issue is now resolved. If not – please proceed below.
If the above quick troubleshooting does not fix the issue – please do a post migration troubleshooting. This is standard procedure after migration to clear outdated cache, plugin settings, theme settings and all possible necessary changes to make your site as updated as possible in its new environment.
If none of the above solution works – we need further information to debug this issue. Please share the following to us:
- Link to download the WPRIME package that you have restored to your single site (please upload this to GDrive or DropBox and share us the link to download it). We will use this to reproduce the reported issue in our test single-site server (matching your environment) and debug to find the causes.
- The specific user accounts (listed by email or username) having issues with deleting plugins or adding new themes so we can use this to reproduce the problem and test the fixes if possible.
Finally, please send the two above requested information to our official contact page only. If the above tips are helpful is resolving the issue and you no longer need support. Please mark this ticket as resolved. Thanks again!
