• Resolved joshuabaer23

    (@joshuabaer23)


    I have been unable to make this plugin work. My server time and WP time are exactly the same according to the small detail provided by the plugin. Im using the standard wp-login. Iv even removed all plugins and used the default theme. I simply get that my entered code is wrong. I cant even use the temp pass provided. Im set using TOTP and Do not require 2FA.

    Where can I start troubleshooting after this? Im using a dev server with no ssl. Could that be it?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    > I cant even use the temp pass provided.

    Are you sure you have the right plugin? The www.remarpro.com version of this plugin does not have a ‘temporary password’ feature.

    David

    Thread Starter joshuabaer23

    (@joshuabaer23)

    Excuse me. Its called the “Current one-time password.”
    Im positive this is yours. I see the two Daves along side the version number.

    Thread Starter joshuabaer23

    (@joshuabaer23)

    ANother point I may be confused on is time. I have my WP and server set to UTC time. Both times reflect the same in the settings. But I personally am in central time.

    This seems fine to me, but could I be wrong? How would my users work this out if they are all in different time zones?

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    OK, the current OTP code, I follow. Is the same code shown in your OTP app (e.g. Google Authenticator, or whatever you are using)?

    Can you post a screenshot of the part of the screen that states the current time? (Use https://snag.gy if it helps).

    David

    Thread Starter joshuabaer23

    (@joshuabaer23)

    No. The Google auth app is not the same code as the one displayed in WP. Iv tested many times and never was able to make them match.
    https://snag.gy/3yVKde.jpg

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    The screenshot shows a time about 7 minutes of about before the time you posted the link to it…. which actually makes it at least a minute before I asked about posting the screenshot. So it looks like your server time is a few minutes out?

    The TOTP protocol relies on accurate time. By default, the plugin checks back by about a couple of minutes (if I remember correctly).

    It sounds like you run the server yourself? Run this command as root:

    ntpdate us.pool.ntp.org

    If that tells you that the ntpdate command is not found, then it’ll need installing. The command to install it will depend on your operating system (e.g. on CentOS it is yum install ntpdate).

    David

    Thread Starter joshuabaer23

    (@joshuabaer23)

    I see now. Its a 4 minute difference to be more accurate. I hadnt noticed that yet.

    Ill give those commands a run in the morning and see if that solves it. That makes sense it would rectify this matter. Thanks for helping out. Ill holler tomorrow if I still get stuck.

    Again, thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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