can’t login WP admin – captcha invalid key

  • Hi everyone,

    Since i recently started to receive russian spams from our website forms, i decided to install Recaptcha.

    I have very little knowledge in website bulding and administration but since the guy who made the website isn’t avaible for some weeks, i decided to get myself in and just watched some tutorials.

    It looked pretty easy, and it was. Google captcha V3 was intalled, russian spam stopped, it was perfect.

    But when i tried to come back to my WP admin page, i could not loggin anymore. Got an error “ERROR for site owner: Invalid site key” and if i try to loggin “ERROR: Google reCAPTCHA verification failed.”

    I then tried to remove the keys on google captcha side, but this still stays on WP admin page. I don’t know what i can do since i can’t connect.

    This may be really easy to solve but as i said i have very little knowledge.

    Thanks a lot for your help, and have a great day.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • This error message suggests that there may be an issue with the reCAPTCHA setup on your website. reCAPTCHA is a security measure that helps protect your website from spam and abuse by requiring users to prove that they are human.

    Here are a few potential solutions to this problem:

    1. Make sure that the site key and secret key for reCAPTCHA on your website are correct. You can check these keys in your Google reCAPTCHA account.
    2. Check that the reCAPTCHA code is correctly implemented on your website. If you are using a CMS like WordPress, there are plugins available that can help you add reCAPTCHA to your website.
    3. Ensure that you have enabled the correct type of reCAPTCHA. There are different types of reCAPTCHA available, including v2 and v3. Make sure that you have selected the appropriate type for your website.
    4. Try disabling any caching or optimization plugins on your website, as these may interfere with the reCAPTCHA code.
    5. If none of the above solutions work, you may need to contact Google reCAPTCHA support for further assistance.
    Thread Starter leayks

    (@leayks)

    I really would like to check those things but since i can’t access my admin panel, it makes things a bit harder..

    Or maybe there’s another way to get access to these option other than logging through the wp-admin page on my website.

    do you have access cpanel? if you have access cpanel you can deactive plugin first.

    To deactivate a plugin from cPanel, follow these steps:

    1. Log in to your cPanel account.
    2. Navigate to the “File Manager” option and click on it.
    3. In the file manager, navigate to the folder where your website files are stored. This is usually the “public_html” or “www” folder.
    4. Go to wp-content ->plugins Find the folder for the plugin you want to deactivate. This will depend on the CMS you are using and the specific plugin you have installed.
    5. Once you have located the plugin folder, right-click on it and select “Rename”. You can add “-disabled” to the end of the folder name to disable the plugin.
    6. After you have renamed the folder, try accessing your website to see if the plugin has been successfully disabled.

    Note that deactivating a plugin from cPanel will not delete the plugin files from your website. If you want to completely remove the plugin from your website, you will need to log in to your CMS and uninstall the plugin from there.

    Thread Starter leayks

    (@leayks)

    Well, i don’t. Or least the guy who made the site never told me about it.

    I checked and it doesn’t seem to have one.

    if you don’t have access, you should immediately contact your developer.

    Thread Starter leayks

    (@leayks)

    Well i just managed to fix it, deleting the recaptcha plugin directory through OVH FTP, i seems to work fine now.

    Thanks a lot for your help !

    You’re Welcome ??

Viewing 7 replies - 1 through 7 (of 7 total)
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