Cant login with otp after successful registration

  • Resolved cwsamanda

    (@cwsamanda)


    1 year, 4 months ago

    HI

    Iam using the plugin with formidable forms and elementor, i was able to successfully register, the login with otp option returns “Sorry, but you do not have a registered phone number, please logged in your account and update this number.”

    i have enabled login with otp on settings

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Cozy Vision

    (@cozyvision1)

    Thank you for contacting us.

    Please check the billing_phone field value of the user that you would have registered under wordpress users section.

    Please contact us directly on [email protected] for further help.

    Thread Starter cwsamanda

    (@cwsamanda)

    HI

    Billing phone is there (see here) and i am still unable to login user, still getting same response

    OTP login is enabled


    “Sorry, but you do not have a registered phone number, please logged in your account and update this number.”

    Plugin Author Cozy Vision

    (@cozyvision1)

    The number should not start with 0, it has to be without leading zeros and should have the default country that you may have selected in plugin advanced settings.

    Thread Starter cwsamanda

    (@cwsamanda)

    Thank you.. it worked after adding country code

    whats strange tho is that registration otp worked without the country code

    Plugin Author Cozy Vision

    (@cozyvision1)

    Sending messages works from our API level, so the country code is not mendatory for certain countries in our API, as it adds it automatically, but not at plugin level.

    you can enable country code selection in plugin settings so that you do not face this issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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