can’t login with 2 steps verification

  • Resolved nadavlevy

    (@nadavlevy)


    5 years, 10 months ago

    Hi,

    I’ve activated 2 steps verification in the plugin and now duplicated the site to dev environment.

    I’m trying to login and see the screen saying I should wait for the pass in the email but I’m not receiving any email for over 15 minutes now.

    Please advise what can do. I can’t login….

    thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    We need some details:
    1. Do you have the same e-mail for the live and the dev websites?
    2. Can both of your websites send letters to your e-mail?

    Best regards.

    Thread Starter nadavlevy

    (@nadavlevy)

    Hi,

    1. Yes
    2. Yes

    Plugin Author alexandergull

    (@alexandergull)

    Nadav, you also should check a SPAM folder of your email client.

    Please inform us about the results.

    Best regards,

    Thread Starter nadavlevy

    (@nadavlevy)

    Hey,
    I emailed [email protected].

    Nothing relevant in the spam.

    Thansk

    Plugin Author alexandergull

    (@alexandergull)

    Nadav, the email you sent to us is the email address of WordPress account or CleanTalk account?

    The authorization email sends to WordPress account email address.

    Best regards,

    • This reply was modified 5 years, 9 months ago by alexandergull.
    Thread Starter nadavlevy

    (@nadavlevy)

    both

    Plugin Author alexandergull

    (@alexandergull)

    Okay, we need 1-2 days to investigate what is wrong.

    We will contact you when we have any result.

    Be well,

    Hello,

    We have checked our plugin’s code and found no errors. We’ll add “email test” function in the next result.
    Do you have any other letters from your website like “new comment” notification or similar?

Viewing 8 replies - 1 through 8 (of 8 total)
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