Cant login to WordPress

  • Resolved mattsilbert

    (@mattsilbert)


    3 years ago

    Entire site was down.
    Changed the nameof the “w3-total-cache” folder to disengage plugin.
    That fixed site, but get this error now:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home2/mam1204/public_html/wp-content/advanced-cache.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home2/mam1204/public_html/wp-content/object-cache.php.

    https://www.massavemusic.com/wp-admin/

    How can fix this without being able to login to WordPress. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @mattsilbert

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    I would advise completely removing W3 Total Cache files and re-install and reconfiguring the plugin:
    FTP or login to Cpanel to browse your website’s files:
    1. Check .htaccess File (make a backup)
    W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    3. Go to your wp dashboard and re-install W3 Total Cache

    Let me know if this helps!

    Thanks!

Viewing 1 replies (of 1 total)
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