Can’t login to the app

  • Hey,

    Whenever I try sign in to the app I get an error saying XML-RPC services are disabled on the site. Checking with my host it doesn’t seem like it is blocked unless it is jetpack and the only reason I signed out is cause it wasn’t pulling orders for the last 2-3 weeks.

    I need this sorted out

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @mossage

    I’d ?suggest ?checking if ?you ?have ?any? security ?plugins ?activated that? might? be? blocking? our requests.? If ?not, ?try ?contacting ?your ?hosting ?provider ?and ?asking ?them? to ?check? their ?security ?logs ?to ?see ?if ?they ?are ?blocking? or ?otherwise ?limiting ?incoming ?and ?outgoing? connections ?over ?XML-RPC.?This appears to be the case with your site, as the XMLRPC file is being blocked after 10 requests.

    Jetpack? uses? this ?file ?to? communicate ?with ?your ?site, ?but ?some ?hosts ?block? connection ?requests ?to ?that ?file.

    Our? requests ?look ?like ?the ?following:

    -?File:? ?https://belefit.co.za//xmlrpc.php?
    -?User-agent?header:? Jetpack ?by ?WordPress.com
    -?IPs: ?https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Please ?ask ?them? to ?allowlist ?the ?IP ?addresses? listed? above. ?Note? that ?these ?IP ?addresses ?could? change ?(or ?more ?could ?be? added)? at ?any ?time,? which? could? break? your? connection ?to ?Jetpack. ?For ?this? reason, ?we ?actually ?discourage ?allowing ?specific ?IPs, ?although ?with? some? hosts ?it ?may ?be ?the? only ?option.

    Let ?us ?know ?how? that ?goes.

    Thread Starter Adam Mosselson

    (@mossage)

    Please can you provide the actual IP addresses

Viewing 2 replies - 1 through 2 (of 2 total)
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