Can't login to 4.0 admin page (no error message)

  • Resolved Teschandorff

    (@teschandorff)


    10 years, 5 months ago

    Last night I updated (automatically, which as worked the last few times) and now I can’t login to the admin page of the website. I tried the solutions found in another thread which were to replace the wp-login.php, wp-settings.php and sessions.php files but it didn’t work. I also tried to deactivate my plugins by changing the name of the plugin folder but that didn’t change anything either.

    The one major difference that I see between my problem and the others I’m seeing is that I don’t get the sessions token error that others do. I actually don’t get any error at all. When I put in the user name and password the page appears to just reload. If I use the wrong password on purpose the login box vibrates and it tells me that I have the wrong password. There also appears to be other code showing on our website but I’m not sure if these issues are connected. The site address is https://www.schandorfffamily.com.
    Thanks for any help you can give.
    Tim

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    Access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter Teschandorff

    (@teschandorff)

    Ok I tried that. I changed the folder name to Themes_temp and there was no change in the login issue.
    Tim

    Moderator James Huff

    (@macmanx)

    Ok, try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Thread Starter Teschandorff

    (@teschandorff)

    I will work on that tonight and get back to you with the result. In the mean time, I’m not sure if it is connected to this issue but there is a bunch of code appearing on the left of my page that has something to do with a “database error” and the wp-options.php file. Can you take a look at that and let me know if you have any thoughts? thanks.
    https://www.schandorfffamily.com

    Moderator James Huff

    (@macmanx)

    Yes, that’s probably the issue, and you should correct it ASAP, as it’s leaking your database username.

    It looks like your database user has lost write privileges to the database. You can usually correct that in your hosting provider’s control panel (most are very different, so I can’t provide exact instructions) by making sure that your database user has all privileges. You might need to contact your hosting provider about that.

    Thread Starter Teschandorff

    (@teschandorff)

    James, Thanks for the help. It turned out that all I needed to do was reset the database and everything started working again. I really appreciate your help. Keep up the good work.
    Tim

    Moderator James Huff

    (@macmanx)

    Excellent, I’m glad you found the solution! ??

Viewing 7 replies - 1 through 7 (of 7 total)
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