Can't login in one location: Not Acceptable!

  • Resolved Rob Cubbon

    (@robcub)


    8 years, 5 months ago

    I have a client who can’t login with the admin login to WordPress. She gets this message.

    “Not Acceptable!
    An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”

    However, I can login no problem. I have updated WordPress and all the plugins, deactivated W3Total cache, and deleted the W3Total cache lines from the .htaccess so that now the .htaccess reads:

    # Use PHP55
    AddHandler application/x-httpd-php55 .php
    <IfModule mod_suphp.c>
    suPHP_ConfigPath /opt/php55/lib
    </IfModule>

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    But she still can’t log in.

    The host Hostgator is blaming her ISP. Her ISP is blaming Hostgator.

    Any ideas?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This error was generated by Mod_Security.

    This error indicates that the host is dong the blocking. Only Hostgator can explain what’s going on.

    Thread Starter Rob Cubbon

    (@robcub)

    Thank you, sterndata. I’ll get back on to them.

    Greetings Rob Cubbon,

    We were sorry to hear about the trouble receiving assistance with this issue and have located an account we believe to be yours and have followed up to offer further help on the trouble. If you did not receive any communication from us, if you could please contact me via [email protected] (Attention : Jonathan H.) we’d definitely like to take a look with you and make sure this matter is resolved.

    Thanks for your time and we’ll look forward to hearing back from you soon.

    Thread Starter Rob Cubbon

    (@robcub)

    The issue has been sorted out.

    Hi,

    How did you solve the issue?

    Thread Starter Rob Cubbon

    (@robcub)

    @fratechnology

    I apologise I didn’t post the fix here as I usually do, and I’ve forgotten what happened. But the most likely scenario was that it was fixed by the host.

    Hello Fratechnology, we’re sorry to hear that you’re having some trouble. We are working to have someone reach out to you on a ticket that you have regarding the matter.

    Thank you for your time.

Viewing 7 replies - 1 through 7 (of 7 total)
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