Can’t login

  • Resolved menzah

    (@menzah)


    2 years, 12 months ago

    After enabling a big portion of the security features I cant login to the website including as an administrator.

    • This topic was modified 2 years, 12 months ago by menzah.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support vupdraft

    (@vupdraft)

    Hi,

    Can you disable the plugin via FTP, to do this:

    Download and install FTP client (for example, Filezilla).
    Open FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
    Navigate to ‘yourwordpresswebsite/wp-content/plugins’ directory.
    Disable the All in one plugin by renaming its folder.
    Check the result.`

    Thread Starter menzah

    (@menzah)

    Thank you, I have tried but I’m sorry your suggestion doesn’t work at all. I cant reach the dashboard even from the cPanel.
    Menni

    Plugin Support vupdraft

    (@vupdraft)

    If the issue persists after the plugin is disabled then the issues is unlikely be directly related to the plugin. When I try and view your wp-admin I get an ERR_CONNECTION_REFUSED error.

    Can you work through this guide: https://kinsta.com/blog/err_connection_refused/
    and see if this helps

Viewing 3 replies - 1 through 3 (of 3 total)
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