Can’t Login

  • Hi, I think that after install a new theme in my blog [ redundant link removed ] I can’t login into my account, when I go to my login page I always get the message that the page is not working (HTTP ERROR 500), can you help me?

    I’ve got a few articles to post on my blog.

    Thank you.

    If you need any more information just ask.

    • This topic was modified 5 years, 8 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • lisa

    (@contentiskey)

    is your SSL certificate still valid?
    are you able access your webhosting account to remove the new theme you installed?
    do you have a backup copy of your files and database?

    Thread Starter davidgabriel

    (@davidgabriel)

    Hi Lisa

    How do I know if my SSL certificate is still valid?

    I don’t have acesss to my account because I can’t login into wordpress

    I don’t have a backup copy.

    Help.

    lisa

    (@contentiskey)

    -contact the company that is hosting your website to see if they have a recent backup copy of your site.

    -you can deactivate the problem theme in your webhosting account — no need to login to WordPress dashboard. be sure there is another theme available as a “fallback”.

    these sites might be helpful too:
    https://www.whoishostingthis.com
    https://www.whynopadlock.com/

    check your ssl certificate. is that valid? deactivate your theme and plugins then check

    Thread Starter davidgabriel

    (@davidgabriel)

    Hi Lisa @contentiskey, thnak you for your time, I’m logged at my webhosting account, if you please tell me how I can now deactivate the them, I will be very thankfull.

    Hi Mamunur Rahaman @mamunur93 the information I’ve got from my webhosting it’s that there’s no SSL certificate, why is that?

    Thanks

    lisa

    (@contentiskey)

    1-If your SSL certificate has expired or a new one needs to be purchased, please fix that first.

    2-If you can find your WP Content folder in your webhosting account— you can temporarily deactivate all plugins by temporarily renaming the folder PLUGINS to PLUGINS-OLD. If the problem is related to a plugin, then you should be able to login to WP-ADMIN area to start to test further and find the source of the issue.

    Thread Starter davidgabriel

    (@davidgabriel)

    Hi Lisa @contentiskey thank you for your response, it’s strange because on my webhosting profile says there’s no SSL certificate but when I’m going to buy a new one it’s says that the site has already one, I’m goint to contact them to be sure.

    Thanks again.

    lisa

    (@contentiskey)

    check your site: https://www.whynopadlock.com/
    perhaps the SSL certificate needs to be renewed instead of purchase new one.

Viewing 8 replies - 1 through 8 (of 8 total)
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