Cant log in or bring up my website

  • This is the message I receive. I tried to do an update and now I can’t get into my site. Someone else set up my site, was paid and is now gone. I do not know how to fix this. Please help me.

    Warning: require(/home/content/23/11173723/html/wp-includes/session.php) [function.require]: failed to open stream: No such file or directory in /home/content/23/11173723/html/wp-settings.php on line 122

    Fatal error: require() [function.require]: Failed opening required ‘/home/content/23/11173723/html/wp-includes/session.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/23/11173723/html/wp-settings.php on line 122

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  • Hello nikbaxter,

    Try a few basic troubleshooting steps:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – Try deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default Twenty Fourteen Theme for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.

    If the above do not solve the issue. Please try to follow the step-by-step solution here:
    https://mandarapte.com/tutorials/fix-wordpress-automatic-update-error-called-function-require-failed-open-stream-file-directory-in-error-called-fatal-error-require-function-require-failed-openin/

    Your issue can be cause by plugin / theme conflict or interrupted while updating.

    Best Regards,
    Calvin

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