can’t log in – login fields just redisplay

  • Resolved susantau

    (@susantau)


    5 years, 1 month ago

    I recently added 2FA to my admin account at the website: [ redundant link removed ] Worked great a few times, and then one day it suddenly did not recognize any authentication number.

    Now no login works on the wp-login.php page, I have to go into the site through ManageWP.com. When I attempt to log in on the wp-login.php page, after I hit enter, the two login fields just redisplay again (with no error message at all), showing the username but the password field is empty – and it just sits there. Does same thing if I try to log in again.

    Customers CAN log in through the Woocommerce login on the site.

    What I have tried:
    -Waiting a bunch of days in case this was a timed block since I had made multiple attempts to log in the first day this happened
    -Deactivating 2FA for my two admin accounts
    -Deactivating Wordfence
    -Leaving Wordfence active but turning off Blocking
    -Adding my IP to the whitelist
    -Logging in using a customer login to the wp-login.php page, same thing happens
    -Changing customer user to an admin role, changing password and trying to log in to the wp-login.php page – same thing happens

    Can you please help?

    • This topic was modified 5 years, 1 month ago by susantau.
    • This topic was modified 5 years, 1 month ago by susantau.
    • This topic was modified 5 years, 1 month ago by susantau.
    • This topic was modified 5 years, 1 month ago by susantau.
    • This topic was modified 5 years, 1 month ago by susantau.
    • This topic was modified 5 years, 1 month ago by susantau.
    • This topic was modified 5 years, 1 month ago by susantau.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @susantau,

    It sounds like there might be a conflict either with the theme or one of the plugins you’re using, could you try temporarily switching to a default theme if you’re not already using one and disabling all other plugins then reactivating them one by one to see if the issue persists?

    It’s worth mentioning that Wordfence Two-Factor is designed for the WordPress standard login pages. There’s a feature request for WooCommerce integration, and the developers have been discussing the best way to implement it.

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thanks,

    Gerroald

    Thread Starter susantau

    (@susantau)

    Hi Gerroald,

    Thanks so much for getting back and suggesting this final step. So I deactivated almost all my plugins (didn’t want to deactivate ManageWP Worker or I wouldn’t be able to get back into the site easily if locked out again) and…. I was able to log in! So you were correct about the problem being caused by some plugin conflict. Of course, the burning question is, which one??

    So then I added the rest of the plugins back – in clumps – but even after re-activating the last clump of plugins, I was STILL able to log in – wha??? Oh – EXCEPT one thing was not QUITE the same as before: upon re-activation the Jetpack plugin required reconnection to WordPress.com, which I wavered about for a couple of minutes, and finally decided against because I never use anything in Jetpack AND I didn’t want to deal with WordPress.com. In fact I deleted JetPack altogether.

    Because everything ELSE is back to how it had been and I can log in no problem again, I would suggest JetPack as a possible suspect.

    Forgive me for not going those extra steps to really nail this conclusively.

    At any rate, I am SO HAPPY to be able to log in properly to the site again. ??

    Susan

    • This reply was modified 5 years, 1 month ago by susantau.
    • This reply was modified 5 years, 1 month ago by susantau.
    • This reply was modified 5 years, 1 month ago by susantau.

    Hey @susantau,

    No problem at all! Sometimes a fresh set of eyes is helpful, and it’s what we’re here for.

    When things like this happen and it’s cleared up on reactivation I usually lean towards a caching issue. But, it’s hard to say for certain since it’s now working. Either way, if the issues crop back up, please do let us know.

    Thanks,

    Gerroald

    • This reply was modified 5 years, 1 month ago by WFGerroald.
Viewing 3 replies - 1 through 3 (of 3 total)
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