Can't log in but client can

  • Hi

    A client has given me a login so I can admin her website.

    She can log in using it, I can’t.

    She can log in using her login, I can’t.

    She can log in from home too on both.

    I can’t log in from my Linux, Windows, or Mac.

    She uses an Indian company to do dev, so I don’t think it’s locked down by IP.

    Because I can’t get into the system, I don’t know much about what’s there (including the version, sorry).

    What might be wrong?

    All ideas appreciated ??

    Cheers
    J

    PS. I’m a developer, but I don’t specialise in WP so you’ll be well ahead of me.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter jnascarb

    (@jnascarb)

    Oh, btw, the client is hosted on IIS

    If you can’t log in to her wordpress site at yoursite.com/wp-admin can you log in at yoursite.com/wp-login.php?

    Sometimes there are plugins that do things to your admin, such as the Theme My Login plugin. Does it work when you go to wp-login.php?

    when you say ‘can’t’ what does that mean?

    Error messages? How does it fail?

    Thread Starter jnascarb

    (@jnascarb)

    Oh, apologies, of course.

    No messages, no nothing, I just get the login screen again.

    I go to https://www.mydomain.com/site/admin which redirects to:

    https://www.mydomain.com/site/wp-login.php?redirect_to=http%3A%2F%2Fwww.mydomain.com%2Fsite%2Fwp%252Dadmin%2F&reauth=1

    (obviously I’ve changed the domain there)

    I enter username and password, it thinks for a moment, and comes back with the same login screen, no error message. It gives me back my username, but not the password.

    I’ve tried with ‘remember me’ and without.

    I’m just off to try it on another IP address.

    Cheers
    J

    Yup, I’d recommend that, as that’s a pretty strange situation

    Thread Starter jnascarb

    (@jnascarb)

    It didn’t work on the other IP.

    I’ll make as much effort as I possibly can to check I’ve got the right un / pwd tomorrow, I’m confident enough that I have to go public on here, given I know what I’m doing and I have two accounts’ details, but that’s all I can think atm.

    Any other ideas, yell, please

    I just had this issue and I found the problem was a piece of access code in the .htaccess file inside the wp-admin folder. It was written to only grant access to the owners ip. I solved it by adding an allow string to the code with my ip.

    Here’s an example of what the code may look like:
    # SECURE WP-ADMIN
    <FilesMatch “.*”>
    Order Deny,Allow
    Deny from all
    Allow from (owners ip here without brackets)
    Allow from (your ip here no brackets)
    </FilesMatch>

Viewing 8 replies - 1 through 8 (of 8 total)
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