Cant Log In after upgrade

Have you tried:
– Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches.
– deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
– switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
– If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Read the Manual Update directions first.
– Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.

Many thanks for the reply, but i am a complete novice whenit comes to this (took me forever to build the site) deleted all my browser caches etc but still no joy, i really have no idea about php etc (im only a plasterer)

can this be fixed remotely or is it possible to undo the update as it was all working fine previously,

how do i “Login to your WordPress administration plugins page (/wp-admin/plugins.php) – this will disable any plugin that is “missing”.

can this be fixed remotely

You need to implement the basic troubleshooting steps to narrow down the cause.

or is it possible to undo the update as it was all working fine previously,

I would not recommend downgrading.

thanks for that Tara, but i really have no idea about this, like i said it took me weeks to even build the site

Hi Tara

I think i have deactivated the plugins (but i’m really no expert in these matters)

I opened filezilla, and on the right side it says “remote site” i clicked wp-content and then renamed plugins to plugins.deactivate, and got the following message in the status area (is this the correct method)

Retrieving directory listing of “/wsb6437744901/wp-content/plugins”…
Status: Directory listing of “/wsb6437744901/wp-content/plugins” successful
Status: Renaming ‘/wsb6437744901/wp-content/plugins’ to ‘/wsb6437744901/wp-content/plugins.deactivate’
Status: Retrieving directory listing of “/wsb6437744901/wp-content”…
Status: Directory listing of “/wsb6437744901/wp-content” successful

then went to my dashboard to log in and got the same error.

I then renamed the themes folder and got the same error, then tried renaming fruitful (my current theme) and still got the same error. The website itself is working fine and we are receiving orders etc, but getting desperate now as we are on tv next week and need to add new product to the site.

Cheers
Mark

I had the same problem, cleared the cache, flushed the DNS, talked to the hosting company and after a while found the answer. It is the ISP provider. I used HMA and changed IP address then it worked. Maybe there is a delay before your ISP updates.

how do i do this?