Can't Load URL

Hey pm4698, I haven’t come across that error before. Could you provide a link to the page where you’re receiving it so that we can take a look?

Thanks!

John

For sure!

Take a look here:
https://oria.gr/city/%CE%B1%CE%B8%CE%AE%CE%BD%CE%B1/listing/english-agora-info/ and below first information checkout the 4rth tab (Ρο? Instagram)

Hello again.

I’m wondering if the problem is related to your tabs. Try adding this custom Javascript to the “Customize” tab:

$('.tabs a').on('click', function(){
  sbi_init();
});

If that doesn’t work, try deactivating all other plugins temporarily to see whether the issue still occurs.

I run this code to Chrome console and i get this:
[ <a href=?"#listing_map" role=?"tab" tabindex=?"1" aria-selected=?"false" controls=?"listing_map">?Χ?ρτη??</a>?, <a href=?"#listing_fbfeed" role=?"tab" tabindex=?"1" aria-selected=?"false" controls=?"listing_fbfeed">?Ν?α απ? facebook?</a>?, <a href=?"#listing_instafeed" role=?"tab" tabindex=?"1" aria-selected=?"false" controls=?"listing_instafeed">?Ρο? Instagram?</a>?, <a href=?"#listing_video" role=?"tab" tabindex=?"3" aria-selected=?"false" controls=?"listing_video">?Video?</a>?]

and still the same result.

I also disabled all plugins and still its not working. Notice that i use a plugin shortcodes anywhere in order to display this feed but i use exactly the same to show facebook feed and its working normally.

Hello again,

The other thing I noticed that could be the issue is that you have your user NAME entered where you need the user ID.

Try changing “boxeat” to “2107900065” in the settings area or in your shortcode

Here is the feed in our demo:

https://smashballoon.com/instagram-feed/demo/?id=2107900065&cols=4

You where right! That did the job! Thank you very much for your support!

But is there a way for user to be able to import his/her username and not id?

Id is easier for people to user than trying to find their id. By the way, which tool do you use to find id of instagram?

Hello again,

Awesome! Glad we could finally figure that out.

The Instagram API uses the numerical user ID so using the ID to configure the plugin saves an API call that would be necessary to connect with just a screen name. I know our developer has it on his mind to make finding/saving your user ID easier in the plugin.

Here is the tool that we use for now. There is also a link to this page on the “Configure” tab in the plugin:

https://smashballoon.com/instagram-feed/find-instagram-user-id/