Can’t load PDF

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  • Hi @sergiu51,

    Looking at the reported error shows the URL for the PDF that includes the text %E2%80%9D. The %E2%80%9D would indicate that your theme or a page layout builder is changing the formatting of the shortcode, turning the straight quotes around the PDF’s file path into curly quotes breaking the functionality of the plugin.

    You will need to ensure that your shortcode is being entered into an HTML / Text field, or if you are using a page builder into a module that supports Plain Text, HTML, shortcodes, or Raw Code.

    Emma

    Thread Starter sergiu51

    (@sergiu51)

    I just tested it with the WordPress editor, without any other builder and the same issue shows up.

    Hi @sergiu51,

    Can you please send an email to us at [email protected] with a live link we can look at as well as an admin level login. It sounds like something on your site is rewriting the URLs and we’d like to take a closer look.

    Emma

Viewing 3 replies - 1 through 3 (of 3 total)
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