Can’t load js in Firefox.

  • In testing with multiple browsers on different platforms I’ve found that ad blockers can break displaying the buttons. Except for Firefox I’ve been able to whitelist the affected site and the problem goes away.

    No matter what I do with Firefox the buttons do not display. (Neither could I connect the site to ShareThis account using Firefox. That I did with Chrome.) Visiting a post with buttons using Firefox results in the following error:

    Loading failed for the <script> with source “https://platform-api.sharethis.com/js/sharethis.js#property=5e4573b5eb84eb001239239b&product=inline-share-buttons-wp

    The problem occurs on Windodws 10, Ubuntu and an Android Phone.

    Firefox version: 74.065 (64bit)

    Link to screenshot of the error.
    https://drive.google.com/open?id=1rp0B6Alah3-iS7d0h_3VOJREvSLjNTTk

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,
    ?
    Thanks for reaching out, I’d be happy to help here!?
    ?
    Do you have by any chance your Firefox Tracking Protection feature turned “On”? If so, please try turning it “Off”, closing your Firefox application entirely and then reopening for you to try our buttons again on your end and let me know if they aren’t still working as expected.??
    ?
    Here is a quick guide on how to turn said feature “On” or “Off”:?https://support.mozilla.org/en-US/kb/what-happened-tracking-protection?redirectlocale=en-US&redirectslug=tracking-protection?
    ?
    We are currently working on some exciting features and if anything changes about this feature to be turned off necessity due to Firefox’s data processing methods then, be sure you will be the first one to know!??
    ?
    Best regards,
    Andrés

    Thread Starter edrubins

    (@edrubins)

    Andrés:

    Enhanced tracking protection was turned off for the site, as indicated the slash through the shield in the address bar (see screen shot referenced in the initial post.) I tried disabling all tracking protection with no change.

    Two points, if I may.

    1. If you re-read my initial message, the error reported by the browser is a failure to load the sharethis javascript in the header of the page. Without the javascript are the any trackers to block?

    2. Requiring visitors to disable tracking protection to see the social share buttons, or any content for that matter, is a guaranteed way to drive visitors away from a site. Which means the site would potentially sacrifice social shares from the almost 10% of visitors using Firefox.

    Best, Ed

Viewing 2 replies - 1 through 2 (of 2 total)
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