Can’t INSERT image on webpage & event calendar page in ‘description’

Hi @khpblack,

Thanks for reaching out to us. Sorry to hear that you’re having this issue here.

It seems like this is more of a WordPress issue rather than on our plugin. Regardless, I would like to still help you, but I would need more information. Could you provide me a screen recording of the behavior on your end? This is for me to replicate the issue you’re having and help you better. You could use third-party apps like Loom or CloudApp free version and paste the URL in this thread.

I’m also curious, what was your last action before this issue happened?

Looking forward to helping you solve this.

Best,
Abz

Abz,

LINK

Recorded the screen – went through the motions – nothing happened. Not sure this tells you anything. Am assuming you can copy/paste this LINK. ? Thank you, Krystyna

Hi @khpblack, I could only see broken a link. I wasn’t able to see the screen recording. See screenshot here: https://share.getcloudapp.com/7Ku6B4oN.

Next Steps

It would be good if you could test for conflicts on your end as well and see if there are other plugins that’s causing this issue. Please read carefully the article about Testing for Conflicts before doing anything.

Moreover, we’d recommend conducting these tests on a Staging Server.

Let me know how it goes.

Best,
Abz

Windows Media LINK

mp4 LINK

All you will see is that no image is inserted and there is no ‘message’ as to why. I always update plugins. I notice this started March 4 when I tried to update the page to include the new ‘cover’ image of the publication. Have not been able to find the time to research and am not able to do much now either. Was hoping for a simple answer … like update php ?? hahahaha

Hi @khpblack,

Thanks for getting back to me here. Could you provide me access? I already requested. Yes, I’m also curious of this issue. Btw, could you provide me the version of PHP & WordPress are you using?

Appreciate you providing me the last action. This is rather unusual, and I’m looking forward to replicating it on my end.

Looking forward to your response.

Best,
Abz

Hi @khpblack,

Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

If that is not the case, please let us know and we will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

Best Regards,
Abz