Can’t insert/change images

  • Resolved harmanacademy

    (@harmanacademy)


    1 year, 7 months ago

    Every time I try to push the choose image button on any image there’s no response. As if it wasn’t even a button. I also cant drag and drop images in, every time I do it shows it for a second but then switches back to the default image.

    I’ve already tried, reinstalling an old version and updating Elementor but nothing is working. Would appreciate on any ways to fix this for my clients website.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support vipul78

    (@vipulelementor)

    Hi there

    It might be a conflict with your theme or plugins,

    Please follow these steps, and let me know if it solved your issue: – Deactivate all of your plugins except Elementor.

    If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin. – switch your WordPress theme to WordPress TwentySixteen (or other default WordPress theme) temporarily – and see if it solves your error.

    I hope this information helped you.

    Thread Starter harmanacademy

    (@harmanacademy)

    Thank you, I’ll go and try that. I’m a little worried about deactivating the plugins though. Does it delete progress that users have on the website?

    Thread Starter harmanacademy

    (@harmanacademy)

    Hey, I tried deactivating plugins and reactivating them and it worked. Turns out shortcake (shortcode ui) was the culprit. Thanks for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
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