Can’t import events

  • Resolved Cheryl

    (@tricheryltops)


    2 years ago

    Hi,
    I used to be able to import Eventbrite events,but just recently when I try, I get:

    Something went wrong with Eventbrite event ID: XXXXXXXXXXXX, please try again

    I’ve tried with several event numbers. I’ve checked the key.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Rajat Patel

    (@rajat1192)

    Hello @tricheryltops,

    Thank you for reaching out to us,

    Can you please make sure the below things?

    ==> Eventbrite event ID is correct.
    ==> Private token is updated.
    ==> The event is not private.

    Also, you can contact us on our website with detailed mail for a quick response.

    Thanks & Regards,
    Xylus Themes

    Thread Starter Cheryl

    (@tricheryltops)

    Hi,
    Thanks for the response. Perhaps it was just a technical issue on their side. All I did today was hit the “update” button for the API key on the Eventbrite side of things without changing anything and it is now importing events again.
    Thanks

    Plugin Author Xylus Themes

    (@xylus)

    Hello @tricheryltops,

    Good to know it’s working! Sometimes it happens. We will appreciate it if you can post a review about the plugin here. It will help us and others too. Thank you for your time.

    Plugin Contributor Rajat Patel

    (@rajat1192)

    Hello @tricheryltops,

    You are always welcome,

    Glad to hear that the plugin working well, We will appreciate it if you can post a review about plugins and support here. Thank you for your time.

    Thanks & Regards,
    Xylus Themes

Viewing 4 replies - 1 through 4 (of 4 total)
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