Can’t hide Annoying prompt

  • Resolved groggy72

    (@groggy72)


    9 months ago

    This is a great plugin but if you give an option to hide a prompt it should actually hide it. I get on every page “Enhance Your HT Easy GA4 Experience as a Valued Contributor!” and when I click “no thanks” nothing happens. Very frustrating.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @groggy72,

    Thank you very much for reporting this to us.

    I sincerely apologize for the trouble you have encountered.

    With all due respect, the issue you have described above appears to be somewhat uncommon. That’s why we have thoroughly investigated the plugin to determine the root cause of the issue.

    But, we couldn’t replicate the same issue on our end. We suspect that there might be a JavaScript console error, which is causing the issue on your end.

    Would it be possible for you to create a ticket on our support website?

    https://hasthemes.com/contact-us/

    This will help us identify what exactly is contributing to the issue while providing you with the best possible solution.

    Please note that we are also actively working on implementing a possible solution within the plugin to prevent such unanticipated issues from occurring in the future. Once we are done, we’ll promptly release an update.

    Thank you once again for your understanding and patience.

    Best regards,
    Tarek Aziz

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @groggy72,

    I hope this message finds you well.

    Just wanted to inform you that we have updated our plugin by adding a potential fix for the issue you mentioned above.

    Could you please try updating the plugin to its latest version and see if it resolves the problem?

    If the problem persists afterward, I kindly request that you create a ticket on our support website https://hasthemes.com/contact-us/

    Our dedicated support team will definitely assist you with this.

    Thank you very much!

    Thread Starter groggy72

    (@groggy72)

    That’s amazing. Thank you for your quick response with this.

    Plugin Contributor Zenaul Islam

    (@zenaulislam)

    Hi @groggy72,

    You’re very welcome! We’re thrilled to hear that you appreciate our quick response. If you encounter any further questions or issues, please don’t hesitate to reach out. We’re here to help!

    Thank you for your continued support.

    Best regards,
    Zenaul Islam

Viewing 4 replies - 1 through 4 (of 4 total)
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