Can’t get the plugin to work

Please make sure the WildCard Entry is correct and the wildcard is pointing to same directory as your wordpress installation, to test if the wildcard entry is correct, write anything as subdomain and it should show you the wordpress homepage content same as root domain.

When i access any subdomain for your domain i am getting DNS_PROBE_FINISHED_NXDOMAIN error, this means wildcard is not properly configured.

Let me know if you need any further assistance.

Hi, thanks for your reply.

I set up the WildCard entry in the cPanel account, but we were only pointing the A Record to the hosting. Maybe that’s the issue?

I created a CNAME record, tickets.thecatshowlive.co.uk and pointed it to thecatshowlive.co.uk and that now shows a blank directory instead of the home page of WordPress.

What am I doing wrong?

The DNS Record is fine, all you need now is to point your wildcard to correct folder, in your cPanel subdomains, check the path of wildcard, it should be similar to main domain forexample public_html/

Thanks for your reply.

I’ve made that change in cPanel. The WildCard now goes to public_html as the the main domain.

The page gets this error: https://tickets3.thecatshowlive.co.uk/

Looks like the DNS Entry is not yet propogated, you can check the wildcard subdomain on any online dnschecker tool to verify if your dns entry is working correctly, wait for atleast 48 hours, recheck your subdomain through dnschecker and you should see the A record pointing to your root domain or IP.